Job Description

**IGT is hiring for TOP hotel process ** We are looking for a dedicated/ professional and detailed oriented Customer Care Representative for Hotel Process. This role involves providing customer service support on calls for Hotel process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience. What you would be doing? Customer Assistance : Handle inbound customer calls and timely information about hotel bookings, hotel reservations, car rentals, and travel packages. Customer-Centric Approach : A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations. Problem-Solving Ability : The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge. Multitasking : Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service. Attention to Detail : Ensure the accuracy of bookings, changes, and customer data, as well as adherence process policies and procedures. Adaptability : Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests. Technical Proficiency : Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus. Teamwork : Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge. Time Management : Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality. What are we looking for? Bachelor's degree/ Under grad with minimum 6 months of international experience Good Spoken English Computer Skills ability/experience using computer applications Good Typing Speed What you will be signing up for? Promising career progression Best in industry compensation Transport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to miss! Contact Person - Jaisika - 9910907870 Address - Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016