Reservations Executive - US Process

Job Description

Job Responsibilities: To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills. Responsible for achieving set revenue targets by maximizing sales along with the team. Ensure that customer queries/ complaints are addressed in a timely and efficient manner. Ensure customer satisfaction at all times by providing quality services to meet individual customer needs. To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business. Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives. To ensure that all client details are fully completed, including marketing information. To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role. To constantly seek out new revenue generating opportunities to ensure that company targets are met. Eligibility Criteria: 3 years of experience in Reservations/ International Travel Sales Process. Preferred experience from Hotel/ Hospitality/ Travel industry Preferable having a degree in hotel management/ hospitality management etc. Excellent communication skills in English. Strong personality with a zeal for sales. Confident in handling voice processes. Prefer someone who is currently working in night shift Should be comfortable working in permanent night shift (9 PM to 5:30 AM) Process: US Process Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Schedule: Night shift US shift Weekend availability Ability to commute/relocate: Kalkaji, New Delhi - 110019, Delhi: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC? What is your current In hand? What is your expectation? How many years of experience do you have in Hospitality industry? Are you currently working in a night shift (9 PM to 5:30 AM) ? Are you comfortable working in a night shift (9 PM to 5:30 AM)? Education: Bachelor's (Required) Experience: Reservation: 3 years (Required) Language: English (Preferred) Work Location: In person