Resolution Specialist (International Voice Process)

Job Description

Job Title RESOLUTION SPECIALIST (International Voice Process) Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. Flexible to work in US hours shifts. What you'll do As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues. What you'll bring 10 months 4 Years of relevant customer service experience (International Voice Only) Excellent written and verbal communication skills with the ability to effectively articulate information to customers Able to interact professionally with customers, Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience. Please feel free to forward this opportunity to your friends with relevant work experience so that they can carry this email invite for the walk-in drive ask them to write the same in their Resume The Requirements: In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Strong active listening skills to understand customer needs and provide appropriate solutions Utilize various software systems and tools to accurately document and track customer interaction Ability to multitask and navigate through multiple software systems simultaneously • Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions Additional Comments At Walmart we are always Happy to Help The Walmart Contact Center specializes in providing best-in-class service to associates and candidates via phone and chat. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment. Benefits : Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.