Restaurant Hostess

Job Description

Job Title: Restaurant Hostess Position Summary The Restaurant Hostess is the first point of contact for guests, providing a warm and welcoming greeting and ensuring a smooth and organized flow of service. This role is responsible for managing reservations, seating arrangements, and assisting in maintaining the overall guest experience. Key Responsibilities Greet guests warmly and professionally upon arrival. Manage reservations and waiting lists using reservation software or a host stand log. Escort guests to their tables and present menus. Ensure guest comfort and satisfaction while they wait to be seated. Maintain an organized, clean, and inviting entrance and host stand area. Communicate effectively with servers and kitchen staff regarding guest flow and table availability. Answer phone calls, take reservations, and provide basic restaurant information. Assist with opening and closing duties as needed. Monitor dining room activity to ensure efficient seating and service flow. Provide accurate wait time estimates when necessary. Qualifications Previous customer service or hostess experience preferred. Hotel Management or Aviation Degree/ Diploma