Restaurant Manager

Job Description

restaurant name : Sandy's Chocolate laboratory Job Title: Restaurant Manager Location: besant nagar ,ECR call to 9884535595 (manikandan) Job Summary: The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, managing staff, controlling costs, and ensuring compliance with health and safety regulations. This role requires strong leadership, excellent communication skills, and the ability to drive sales while maintaining the highest standards of quality and customer satisfaction. Key Responsibilities: Operations Management: Oversee the daily operations of the restaurant to ensure a smooth and efficient service. Ensure customer satisfaction by monitoring dining experience and resolving any issues that arise. Manage inventory, order supplies, and ensure stock levels are sufficient to meet customer demand. Maintain cleanliness and organization of the restaurant in line with health and safety regulations. Staff Management: Hire, train, and manage staff including servers, kitchen staff, and other restaurant personnel. Monitor employee performance, providing feedback and conducting performance reviews. Ensure employees are following company policies, safety protocols, and providing excellent customer service. Customer Service: Handle customer complaints and inquiries promptly and professionally. Ensure that all customers have a positive and memorable experience at the restaurant. Encourage repeat business through customer loyalty programs and engagement. Financial Management: Control operating costs and minimize waste to meet budgetary goals. Monitor revenue and expenses, ensuring the restaurant meets its financial targets. Develop and implement strategies to increase sales, optimize menus, and improve profitability. Health & Safety Compliance: Ensure compliance with local health and safety regulations. Maintain proper sanitation standards in food preparation and dining areas. Ensure all employees are trained in health and safety procedures. Marketing and Promotions: Develop and implement marketing strategies to attract new customers and retain existing ones. Organize special events, promotions, and seasonal menus to boost business. Monitor online reviews and social media presence to maintain a positive image.