Title: Support EngineerJob Location: IndiaRole Type: Full timeReports to: Lead Support Summary of the profile: Support engineers provide top-notch service while simultaneously improving the overall customer service process. Their job is to technically understand a companys entire product and service offering so they can handle escalated support requests. They are empathetic, technically skilled problem solvers with a knack for digging to the root of problems and offering solutions.What youll do here: Customer Query Handling: Monitor and respond to incoming support requests during business hours as per agreed SLAs, ensuring a timely and efficient resolution. Proactive Monitoring: Conduct daily monitoring of product performance, services, campaigns, and reports to identify and address any potential issues before they impact customers.¢ Collaboration: Work closely with internal teams (Product, QA, Solutions Architect, Implementation, and Infrastructure teams) to escalate and resolve technical issues.¢ Issue Resolution: Investigate and troubleshoot customer-reported issues, gathering necessary information both remotely and in person to fully understand the complexity of each case.¢ Knowledge Sharing: Contribute to team knowledge sharing and process improvements by providing permanent solutions to recurring issues, ensuring no issues reoccur.¢ Knowledge Base Updates: Maintain and update internal knowledge bases with documented solutions and common troubleshooting steps.¢ Ownership of Issues: Take ownership of support tickets, following through to resolution and ensuring all necessary documentation is provided. What youll thrive:¢ Experience: 0-2 years of experience in customer support, technical support, or related roles.¢ Technical Skills: Strong understanding of troubleshooting techniques and a general understanding of products, software, or systems used by the company. Core Competencies:¢ Communication: Clear, concise communication with customers and internal teams to ensure effective issue resolution. ¢ Customer Focus: Ability to prioritize customer needs and deliver excellent service under pressure.¢ Problem-Solving: Critical thinking and troubleshooting skills to diagnose and resolve issues quickly.¢ Technical Aptitude: Willingness to learn and adapt to new tools, technologies, and products.¢ Teamwork: Ability to collaborate with others to find collective solutions and share knowledge for continuous improvement. About RESULTICKS RESULTICKS is a fully integrated connected experience platform for Real Time Audience Engagement. RESULTICKS empowers brands to create data-driven communications to their audiences and drives business decisions through its award-winning, AI-powered big data cloud solution. Supported by the worlds first customer data blockchain, RESULTICKS unlocks incredible digital transformation possibilities by delivering the full 360 view of the customer through data consolidation and omnichannel orchestration. Built from the ground up by experts in marketing, technology, and business management, RESULTICKS enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core. RESULTICKS offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the worlds first marketing block chain. RESULTICKS has been named to the Gartners Magic Quadrant 2021 for Multichannel Marketing Hubs for five years in a row and has been awarded with the Microsoft Elevating Customer Experience with AI award. Headquartered in Singapore and New York City, RESULTICKS is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. RESULTICKS global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines. Watch video on RESULTICKS - https://www.youtube.com/watch?v=G_OwGy6unP8

JOB DESCRIPTION Title: Email Deliverability SpecialistJob Location: India Role Type: Full time Reports to: Summary of the profile:The role of the Email Deliverability Specialist is to help Resulticks customers maximize their deliverability rates by monitoring their email campaigns, analysing inbox placement, recommending and helping implement best practices, and collaborating with the rest of the Resulticks Deliverability Team to ensure that both Resulticks as a company and its clients are always up-to-date with the most recent industry laws and regulations.What youll do here:Monitor and evaluate inbox placement for Resulticks customers.Responsible for client on-boarding process, MTA provisioning and configuration and IP/Domain Warm-up strategic planning and execution.Discuss the results of client-specific and/or company-wide deliverability matters with the rest of the Deliverability Team and collaborate on actions to be taken.Help create and maintain relationships with ISPs and other solutions providers to successfully troubleshoot deliverability problems.Contribute to the antispam/anti-abuse community, for example attending M3AAWG meetings and working committees.Ensure maximum inbox rate for clients by proactively monitoring reputation metrics through Google Postmaster and SNDS and providing inputs to achieve better resultsWork with the core product team and proposed various internal tools to monitor the deliverability of clientsProvide consultation to clients on email industry best practices with respect to list acquisition, list maintenance, email design, Segmentation, and customer retentionMonitor key campaign metrics like bounces, unsubscribes and spam complaints and optimize the campaigns to achieve best resultsProvide guidance to clients to ensure they are compliant with anti-spam law and regulations like CAN-SPAM Act, CASL, GDPR, SPAM Act (Australia) and CCPAAssist in creating and updating internal, deliverability-focused documentation for the rest of the team, and external "Deliverability Best Practices" documents for Resulticks clients. What you will need to thrive:At least 3-5 years of experience in email deliverability.Bachelors degree in IT Information Security or related field required.Existing relationships with ISPs and Postmasters.Familiarity with the policies and deliverability procedures at all the major US-based ISPs.Familiarity with RBL systems and whitelists.Hands-on technical knowledge of email authentication and filtering technologies.Thorough knowledge of email marketing best practices.Familiarity with privacy laws and anti-spam regulations, even at the international level.Good experience with Linux, DNS administration and SMTP.A technical knowledge of mail servers is a plus (Postfix, Port25, Mdaemon, Message Systems etc.).Strong analytical skills and proficiency with Microsoft Excel.Self-directed and motivated, with a passion for troubleshooting complex problems.Preferable if you have previous experience in SendGrid, Litmus, MailChannels & Return PathCore Competencies:Communication, Analytical & Problem-Solving SkillsAttention to detailThorough knowledge of email marketing toolsBasics of copywritingCreative mindsetStakeholder ManagementAbility to adapt in different situationsAbout ResulticksWere headquartered in Singapore with offices in India, US and other locations. Our centres of excellence are in Chennai and Singapore. Were a team of about 150+ professionals.Resulticks is a real time conversation marketing cloud platform architected, designed and developed with major contribution from the India Centre of Excellence. This system comprises modules like Email Marketing, Mobile marketing, Social marketing, Analytics, Sentiment & Reputation Management and Reporting that will enable brands to track, measure and derive gainful end-to-end insights across digital channels. Launched in September 2014, the platform has seen significant traction in APAC markets with marquee clients on board such as Samsung, IDFC, Estee Lauder, YTL Communications, Manipal Hospitals and others within the first two years. feel free to visit our Resulticks website to get more info on the platform as Samsung, IDFC, Estee Lauder, YTL Communications, Manipal Hospitals and others within the first two years. feel free to visit our Resulticks website to get more info on the platform. Watch video on Resulticks - https://www.youtube.com/watch?v=G_OwGy6unP8 Copyright RESULTICKS Solution Inc 1

Location: Chennai Summary of the profile: This role is to help the organisation to discover Develops information systems by studying operations; designing, developing, and installing software solutions; supports and develops software team. What youll do here: Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.Prepares and installs solutions by determining and designing system specifications, standards, and programming.Improves operations by conducting systems analysis; recommending changes in policies and procedures.Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Protects operations by keeping information confidential. Provides information by collecting, analyzing, and summarizing development and service issues.Accomplishes engineering and organization mission by completing related results as needed.Supports and develops software engineers by providing advice, coaching and educational opportunities. What you will need to thrive: 4 to 8 years of experience in the complete systems design and development where development in a controlled environment is a plus pointsShould have a relevant experience on .Net application development project where development in web-based is a must (C#)ASP.Net MVC 3 and above Framework.JQuery.WCF.Entity Framework.SQL Server Reporting ServicesFamiliar with Agile methodologies Education & Experience: Any graduation / Post graduation RESULTICKS is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied customers. Built from the ground up by experts in marketing, technology, and business management, RESULTICKS enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core. RESULTICKS offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the worlds first marketing block chain. RESULTICKS has been named to the Gartners Magic Quadrant 2021 for Multichannel Marketing Hubs for five years in a row and has been awarded with the Microsoft Elevating Customer Experience with AI award. ¢ Headquartered in Singapore and New York City, RESULTICKS is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. RESULTICKS global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines. ¢ Watch video on RESULTICKS - https://www.youtube.com/watch?v=G_OwGy6unP8

Location: Chennai Summary of the profile: We are currently seeking a Senior Software Engineer - Database to join our dynamic team. As a leading player in the technology sector, we provide cutting-edge solutions to our clients. In this role, you will be responsible for developing and maintaining our company's databases, ensuring optimal performance and security. You will have the opportunity to collaborate with cross-functional teams, working on projects that drive innovation and streamline processes. What youll do here: Designing, implementing, and maintaining databases, ensuring high performance and data integrity.Collaborating with software engineers and architects to develop efficient database solutions.Troubleshooting and resolving database issues and coordinating with support teams to ensure smooth functioning.Developing database schemas, tables, procedures, and triggers that meet business requirements.Optimizing database queries, indexing, and performance tuning to enhance overall system performance.Conducting regular backups and implementing effective disaster recovery plans.Working with the cybersecurity team to identify and address potential vulnerabilities and ensure data security. What you will need to thrive: Bachelor's degree in Computer Science, Information Systems, or a related field.A minimum of 5 years of experience as a software engineer, with a focus on database development.Proficiency in writing and optimizing SQL queries.Experience with database replication, clustering, and high-availability configurations.Strong knowledge of MySQL backup and recovery tools (e.g., mysqldump, Percona XtraBackup).Familiarity with MySQL performance tuning and optimization techniques.Solid understanding of database security best practices.Hands-on experience with Linux/Unix-based systems.Knowledge of scripting languages like Shell, Python, or Perl.Experience with NoSQL or other relational database systems.Familiarity with cloud-based MySQL solutions (e.g., AWS RDS, Google Cloud SQL).Certification in MySQL or related technologies is a plus.Excellent communication and collaboration abilities.Proactive, self-motivated, and capable of working in a fast-paced environment. Education & Experience: Any graduation / Post graduation RESULTICKS is a fully integrated, real-time marketing automation platform designed to help brands worldwide reach, acquire, and retain satisfied customers. Built from the ground up by experts in marketing, technology, and business management, RESULTICKS enables brands to make a transformational leap to conversion-driven, growth-focused personalized engagement. With an advanced CDP at its core. RESULTICKS offers AI-powered omnichannel orchestration, complete analytics, next-best engagement, attribution at the segment-of-one level, and the worlds first marketing block chain. RESULTICKS has been named to the Gartners Magic Quadrant 2021 for Multichannel Marketing Hubs for five years in a row and has been awarded with the Microsoft Elevating Customer Experience with AI award. Headquartered in Singapore and New York City, RESULTICKS is one of the top global martech solutions servicing both B2B/B2B2C and B2C segments. RESULTICKS global presence includes the United States, India, Singapore, Indonesia, Malaysia, Vietnam, Thailand, and the Philippines. Watch video on RESULTICKS - https://www.youtube.com/watch?v=G_OwGy6unP8