Job Description

Develop plans to drive retail sell out across retail partners & stores Assure proper brand image, merchandising and excellent customer service in the team Develop country's training program for Brand Kiehl's, in line with the individual brand marketing plans. Be inspiring, a strong brand advocate and take charge of integrating beauty advisors through coaching and engagement. Engage with partner BA's online /offline to educate, motivate and share brand vision. Plan, design and conduct trainings (both virtually and on site) to beauty advisors Impersonate and transmit brand values to the distribution Keep an eye on competition and report qualitative feedback from the field Build and maintain a network of consultants and artists in the beauty business The ideal candidate should: EMBODY BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE Masters fundamental knowledge: products, categories, gestures, sales and service Master competition, market, clients, and trends knowledge DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION Elaborates service & retail education plans aligned with business priorities Cooperates with internal & external stakeholders guaranteeing consistent customer experience Pilots & monitors Retail Education's Efficiency DESIGNS, TRANSMITS & EMPOWER Designs appropriate learning solutions for Customer Experience Delivers & transmits Education Content Provides personalized follow-up & coaching Animates learning communities with passion ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE Fosters empathy Knows customer profiles & transmits customer centricity Continuously elevates services standards and POS execution according to brand specificities You have: Passion for beauty- skincare knowledge is a must Minimum 5 years' experience in beauty industry Charismatic, good energy level and able to spread strong brand love Ability to educate, inspire and coach beauty advisors Responsible and dynamic team player Excellent presentation and communication skills You are Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better, liaison with brand partners and work with their education team. Open. To new ways of doing things. To other people's (sometimes crazy) ideas. Respectful. Whether you're talking to our CEO or a salon owner round the block, you treat everyone the same. Responsible. You'll treat our customers, our consumers and our money as if they're your own. Because they are. Super creative. There's no blueprint for the future. You'll have to design it. Key Relationships : Internal Interactions Sales, Digital, Retail, Supply Chain, Purchase, Merchandising, Finance teams Physical Demands (e.g. % travel): Travel will be need based Education: Graduation & above