Retail Store Manager

Job Description

Designation: Retail Store Manager Location: Chennai Responsibilities • Take complete ownership of the store's P&L management. • Lead and manage a team of 10-20 employees. • Achieve monthly sales targets for both the team and self while staying within prescribed costs. • Stay updated on products, pricing, and promotions. • Deliver an exceptional selling experience by presenting product promotions and sales opportunities based on customer interactions. • Develop and implement cross-selling strategies and value-added services for relevant products. • Provide excellent customer service, focusing on brand experience, engagement, and satisfaction. • Meet sales projections, identify opportunities for ongoing sales, and achieve company and individual KPI goals. • Foster a positive team environment by adhering to company policies and contributing to a collaborative workplace. • Manage vehicle finance and insurance processes, build strong relationships with financiers and insurers, and ensure timely loan approvals, disbursements. Required Skills and Qualifications • Graduate degree is mandatory. • Strong communication skills (both written and verbal). • Positive attitude with a strong motivation to enhance customer satisfaction .• Minimum 5 years of experience in sales or retail. Preferred Skills • Experience in customer service and retail sales, preferably in offline auto sales. • Proven leadership skills, with min 2 years of experience in leading a team. • Strong track record of meeting and exceeding sales goals. • Experience in marketing, customer handling, negotiation, and escalation management. • Hands-on experience in the full sales cycle, including deal closing. Show more Show less