Job Description

Overview The Retail Store Manager for Lab Grown Jewellery plays a pivotal role in driving the overall success of the store by leading and motivating staff while ensuring an exceptional customer experience. This individual is responsible for overseeing day-to-day operations, managing inventory, and implementing effective sales strategies that align with the brands values and objectives. As the face of the store, the Retail Store Manager must possess a deep understanding of lab-grown jewellery, including its benefits and unique selling points, to effectively educate customers and drive engagement. Through strong leadership and a passion for the product, the manager will foster a positive team environment that encourages professional growth, innovation, and exceptional performance. In an increasingly competitive retail landscape, this position is crucial for establishing a strong market presence, enhancing customer loyalty, and ensuring the financial success of the store. Key Responsibilities Oversee daily operations of the retail store to ensure smooth functioning. Implement sales strategies to meet or exceed store sales targets. Manage and train store staff to provide exceptional customer service. Develop store schedules to optimize staffing and productivity. Conduct regular inventory audits to maintain stock levels. Ensure the store is consistently well-organized, clean, and visually appealing. Assist in the development of marketing and promotional campaigns. Analyze sales data to identify trends and areas for improvement. Handle customer inquiries and resolve any complaints or issues. Foster a positive work environment by promoting teamwork and motivation. Implement loss prevention strategies to minimize shrinkage. Maintain knowledge of the latest trends in lab-grown jewellery. Collaborate with upper management to set store sales goals. Assist with budgeting and financial planning activities. Ensure compliance with company policies and procedures. Required Qualifications Bachelor s degree in Business Administration, Retail Management, or related field. At least 3 years of retail management experience, preferably in jewellery or related sectors. Strong background in sales and customer service. Proficient in inventory management and merchandising strategies. Excellent leadership and team management skills. Familiarity with point-of-sale systems and retail software. Ability to analyze data and make informed decisions. Exceptional communication and interpersonal skills. Proven problem-solving abilities in a retail environment. Passion for lab-grown jewellery and sustainable practices. Ability to work flexible hours, including weekends and holidays. Strong organizational skills with attention to detail. Ability to adapt to a fast-paced retail environment. Knowledge of marketing and branding principles. Commitment to maintaining a high level of customer satisfaction. Willingness to pursue ongoing professional development opportunities.