Job Description

Job Description : About Vitel Global Communications Pvt Ltd: Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high quality communication solutions to businesses and individuals worldwide. We are committed to providing cost effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe. We are seeking a Retention Manager with a strong sales background, specifically from IT or telecommunications companies that focus on software or IT products. This role will be based in our Hyderabad office and is crucial for enhancing customer loyalty and reducing churn in our VoIP services. Develop and Implement Retention Strategies : Create data driven plans to enhance customer satisfaction and loyalty. Analyze Customer Data : Utilize analytics to identify churn risks and measure retention program effectiveness. Collaborate Across Teams : Work closely with sales, marketing, and product teams to ensure a cohesive customer experience. Qualifications : Minimum of 3 5 years in customer retention or related roles within IT or telecom. Experience with CRM tools is a plus. Bachelor s degree in Business Administration, Marketing, or a related field preferred.