Position: Social Media Specialist Job Description We are looking for a Social Media Specialist who understands different social media platforms. The ideal candidate must be able to create interesting content, develop social media strategies, and report metrics. This role requires good communication and writing skills. Professionals in this role should work as team players and stay updated with the latest trends. Experience with graphic design, video production, and community management is a plus. Responsibilities Create, manage, and execute social media strategies aligned with business goals. Plan and schedule content across various social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn). Produce high-quality, engaging, and visually appealing content (text, images, videos) for social media posts. Collaborate with designers and content creators to ensure brand consistency. Monitor and respond to comments, messages, and mentions across social media channels. Foster positive engagement and build relationships with followers and influencers. Analyze social media metrics and generate reports to assess performance and identify areas for improvement. Use data-driven insights to refine social media strategies and content. Stay up-to-date with the latest social media trends, tools, and best practices. Experiment with new content formats and strategies to keep our social media presence fresh and innovative. Plan and execute social media advertising campaigns to support marketing initiatives. Monitor ad performance and optimize campaigns for maximum ROI. Requirements Bachelors degree in Marketing, Communications, or a related field. 5-7 years of work experience in social media management. Strong writing and editing skills and the ability to change tone and style for different social media platforms. Creative ways to solve problems and the ability to think outside the box are important. Knowledge of how SEO and content marketing work. Good analytical skills and experience with social media analytics tools like Google Analytics, Facebook Insights, etc. Ability to work well in a fast-paced, team-based environment.

Job Title: Customer Support Representative (Chat Process)Company Name: Rhysley Private LimitedLocation: Work from HomeWorking Days: 6 Days (Rotational)Working Hours: Rotational 9-Hour ShiftJob Summary:The Customer Support Representative (CSR) - Chat Process role involves managing customer inquiries through chat, resolving issues, and providing support for international clients. This remote position requires strong written communication skills, multitasking ability, and efficiency in handling customer queries professionally.Key Responsibilities:Customer Interaction:Handle real-time customer queries through chat in a professional and efficient manner.Provide accurate and timely information regarding products, services, and company policies.Address customer complaints and concerns while maintaining a high level of customer satisfaction.Problem Solving:Analyze customer issues and provide effective solutions within the chat system.Escalate complex issues to relevant departments when necessary.Documentation:Maintain detailed and accurate records of customer interactions.Update customer information in the company database as required.Quality Assurance:Ensure adherence to company policies, procedures, and service level agreements (SLAs).Participate in training sessions and team meetings to stay updated on product knowledge and best practices.Communication:Maintain clear and professional written communication with customers.Collaborate with team members and other departments to improve the overall customer experience.Performance Metrics:Achieve targets for response time, resolution rate, and customer satisfaction.Continuously improve personal performance through feedback and self-assessment.Qualifications:Education: High school diploma or equivalent; Bachelors degree preferred.Experience: Previous experience in customer support (chat/email process), preferably in a BPO or call center.(Typing Speed required 30 to 35 WPM)Skills Required:Excellent written communication skills in English (additional languages are a plus).Strong problem-solving abilities and attention to detail.Proficiency in using customer service software, live chat tools, and CRM systems.Ability to multitask and manage multiple chat interactions simultaneously.Flexibility to work in rotational shifts, including weekends and holidays if required.Technical Requirements:Reliable high-speed internet connection (with static IP).A dedicated, quiet, and distraction-free workspace at home.Desktop/Laptop with a minimum of i3 processor & 8GB RAM.Headset with a microphone for clear communication.Personal Attributes:Empathy and patience in dealing with customers.Strong work ethic and commitment to excellent customer service.Team player with a positive attitude and adaptability.

Job Title: Digital Marketing Manager (with AI & ML Experienced Projects - Chatbot & AI bots)Company: Rhysley Private Limited -www.rhysley.comBrand Name: Mehar www.mehar.comLocation: -700AA, 7th Floor, SRS Tower, Sector 31, Faridabad - 121003Job Type: Full-time (6 days working).Experience Required: up to 22 years About Rhysley Private Limited: Rhysley Private Limited is a leading player in the Garment Industry. We are committed to innovation and excellence in the design and production of high-quality garments. Join our team and contribute to the dynamic world of fashion.Job Summary: We are seeking an experienced and strategic Digital Marketing Head to lead our digital marketing initiatives in the Garment Industry. The ideal candidate will be responsible for developing and implementing a comprehensive digital marketing strategy, driving online brand visibility, engagement, and sales. This role requires a seasoned professional with a strong background in digital marketing and a deep understanding of the nuances of the garment industry.Key Responsibilities:Digital Strategy Development:Develop and execute a holistic digital marketing strategy aligned with business objectives and industry trends.Identify and capitalize on digital opportunities to enhance brand positioning and market share.Online Presence Management:Oversee the optimization of the company's website and manage the brand's presence across various digital platforms.Implement strategies to enhance the digital brand identity and foster customer engagement.E-commerce Growth:Collaborate with the e-commerce team to drive online sales and improve the overall digital shopping experience.Implement initiatives to boost conversion rates, customer retention, and overall e-commerce performance.Content Marketing:Develop and oversee the creation of compelling digital content, including visuals, videos, and blog posts, to align with industry trends and customer preferences.Ensure content effectively communicates the brand's unique selling propositions.SEO and SEM Optimization:Implement effective search engine optimization (SEO) strategies to improve organic search rankings.Manage search engine marketing (SEM) campaigns to maximize visibility and ROI.Analytics and Reporting:Utilize analytics tools to track and analyze key performance indicators (KPIs).Provide regular reports to stakeholders, leveraging data-driven insights to refine marketing strategies.Team Leadership:Build and lead a high-performing digital marketing team.Foster a collaborative and innovative work environment, providing guidance and mentorship to team members.Budget Management:Develop and manage the digital marketing budget efficiently, ensuring optimal allocation of resources for maximum impact.Qualifications and Skills:Bachelors degree in Marketing, Digital Marketing, or a related field. Master's degree is a plus.Proven experience in a senior digital marketing role within the garment industry.Deep understanding of garment industry dynamics and consumer behavior.Proficient in digital marketing channels, SEO, SEM, social media, and content marketing.Strong analytical skills with the ability to interpret data and make informed decisions.Excellent leadership and team management capabilities.Effective communication and interpersonal skills.Adaptability to the evolving landscape of the garment industry and digital marketing trends.If you possess the requisite skills and experience, we invite you to apply for this pivotal role in driving the digital success of our Garment Industry brand. Join our team and contribute to the growth and prominence of our brand in the market.

Title: Customer Support Representative (Work From Home)Company Name : Rhysley Private LimitedLocation: Work from HomeWorking Days : 6 Days (Rotational)Working Time : Rotational 9 Hour Shift (5 pm 12 pm IST)Job Summary:The International Process Customer Service Representative (CSR) - Work from Home positioninvolves managing customer inquiries, issues, and providing information for clients located indifferent countries. This remote role requires excellent communication skills, culturalsensitivity, and the ability to manage tasks efficiently in a home-based environment.Key Responsibilities:1. Customer Interaction:Handle inbound and outbound customer calls, emails, and chat inquiries from aninternational customer base.Provide accurate and timely information to customers regarding products,services, and policies.Resolve customer issues and complaints with a high degree of professionalismand efficiency.2. Problem Solving:Analyze customer issues and provide appropriate solutions.Escalate complex issues to supervisors or specialized departments whennecessary.3. Documentation:Maintain detailed and accurate records of customer interactions andtransactions.Update customer information in the company database as required.4. Quality Assurance:Ensure adherence to company policies, procedures, and service levelagreements (SLAs).Participate in training sessions and team meetings to stay updated on productknowledge and customer service techniques.5. Communication:Communicate effectively with customers from diverse cultural backgrounds.Collaborate with team members and other departments to enhance thecustomer experience.6. Performance Metrics:Achieve and maintain performance metrics such as call handling time, customersatisfaction scores, and resolution rates.Continuously improve personal performance through feedback and self-assessment.Qualifications:• Education: High school diploma or equivalent; Bachelor’s degree preferred.• Experience: Previous experience in customer service, preferably in a BPO or call centerenvironment.Skills:Excellent verbal and written communication skills in English (additional languageskills are a plus).Strong problem-solving abilities and attention to detail.Proficiency in using customer service software, databases, and tools.Ability to work independently in a remote environment.Flexibility to work in shifts, including nights, weekends, and holidays if required.Technical Requirements:• Reliable high-speed internet connection(with static IP).• A dedicated, quiet, and distraction-free workspace at home.• Desktop / Laptop with a minimum of [i3 processor & 8 GB Ram].• Headset with microphone for clear communication.Personal Attributes:• Empathy and patience in dealing with customers.• Strong work ethic and a commitment to providing excellent customer service.• Team player with a positive attitude.

Title: AI Engineer Company Name: Rhysley Private LimitedCompany Website: www.rhysley.com, www.mehar.com, www.servercenter.caLocation: Plot No - 700AA, SRS Tower, Sector 31, Faridabad 121003Working Days: 5 Days Job Summary:We are seeking a highly skilled and motivated AI Engineer to join our innovative team. The ideal candidate will design, develop, and implement state-of-the-art artificial intelligence and machine learning solutions. You will collaborate with cross-functional teams to address real-world problems and drive AI projects from concept to production. Key Responsibilities:Design, develop, and optimize machine learning and AI models for specific use cases.Implement and maintain AI pipelines for data preprocessing, training, and deployment.Research and apply state-of-the-art algorithms and techniques in AI, including deep learning, natural language processing (NLP), and computer vision.Collaborate with data scientists, software engineers, and product managers to integrate AI solutions into products.Analyze large datasets to identify patterns and insights for predictive modeling.Ensure AI solutions are scalable, efficient, and reliable in production environments.Continuously monitor and improve deployed models to enhance accuracy and performance.Stay updated with the latest advancements in AI and ML technologies. Required Skills and Qualifications:Bachelor's/Master's degree in Computer Science, Data Science, Artificial Intelligence, or related field.Proven experience in building and deploying AI/ML models (minimum 7 to 15 years Proficiency in programming languages such as Python, R, or Java.Expertise in machine learning frameworks and libraries (TensorFlow, PyTorch, Scikit-learn, etc.).Hands-on experience with deep learning models and architectures (CNNs, RNNs, transformers, etc.).Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and containerization tools (Docker, Kubernetes).Strong understanding of data structures, algorithms, and optimization techniques.Excellent analytical and problem-solving skills.Knowledge of version control systems (Git) and Agile methodologies. Preferred Qualifications:Experience with natural language processing (NLP) and computer vision techniques.Understanding of MLOps practices for CI/CD in machine learning pipelines.Familiarity with big data processing tools (Spark, Hadoop) and databases (SQL, NoSQL).Certification in AI/ML or related fields.

Position Profile: HR Executive Title: HR Executive & HR Intern CompanyName: Rhysley Private Limited Company Website: www.rhysley.com Location:Plot No - 161, IMT Faridabad, Sector 86, Faridabad, Haryana Working Days: 6Days Recruitment Responsibilities : Job Posting & Sourcing : Assist in posting job openings on various job portals and social media platforms. Source potential candidates through LinkedIn, Naukri, and other platforms. Screening & Shortlisting : Review resumes and shortlist candidates based on job requirements. Conduct initial telephonic or video screenings. Interview Coordination : Schedule interviews with candidates and hiring managers. Follow up with candidates regarding interview status. Candidate Database Management : Maintain and update the candidate pipeline in the recruitment tracker. Ensure proper documentation of resumes and interview feedback. Onboarding Support : Assist in preparing offer letters and onboarding documents. Coordinate background verification and joining formalities. Operations Responsibilities : Employee Records & Documentation : Maintain and update employee records in HR databases. Ensure all HR documents (offer letters, contracts, etc.) are properly filed. HR Policies & Compliance : Assist in communicating HR policies to new and existing employees. Ensure compliance with labor laws and company policies. Attendance & Leave Management : Track employee attendance and leaves. Assist in resolving any attendance-related queries. Employee Engagement Activities : Help plan and execute employee engagement programs. Support in organizing team-building activities and HR events. HR Reporting & Analytics : Prepare reports on recruitment, attrition, and employee performance. Assist in analyzing HR metrics for process improvements.

Company Name : Rhysley Private Limited Website : Rhysley Website : https://www.rhysley.com Mehar Website : https://www.mehar.com ERP : https://www.rhysleyhr.com/Location: 700AA, SRS Tower, Sector 31, Faridabad - 121003Working Days : 6 Days ( Rotational Week off)Role & responsibilities : 1. Responding to customer inquiries: CSRs respond to customer inquiries via phone, email, chat, or social media. They must provide accurate information and address any concerns or complaints the customer may have. 2. Resolving customer complaints: If a customer has a complaint, the CSR must address it in a timely and professional manner. They must work to find a resolution that satisfies the customer and reflects positively on the company. 3. Processing orders: CSRs often process orders for customers. They may take orders over the phone or online and must ensure that the order is accurate and processed promptly. 4. Maintaining customer records: CSRs are responsible for maintaining accurate customer records, including contact information, order history, and any other relevant details. 5. Providing product or service information: CSRs are knowledgeable about the company's products or services and can provide customers with information about them. They may also make recommendations based on the customer's needs. 6. Upselling and cross-selling: CSRs may be responsible for upselling or cross-selling products or services to customers. This involves identifying customer needs and suggesting additional products or services that may be of interest. 7. Handling billing and payment inquiries: CSRs may handle billing and payment inquiries from customers. They must be knowledgeable about the company's billing policies and procedures and be able to answer questions and resolve any issues.8. Communication : We are looking for a dedicated Customer Support Representative (CSR) with exceptional communication skills in both Hindi and English, as well as a problem-solving mindset. This role is integral to maintaining positive customer relationships by providing top-notch support and solutions in a professional and friendly manner.

Customers handling Resolving quarries Blended process CRM Management Communication skills Company Profile: www.rhysley.com Brand Online Site: https://www.mehar.com/india Position Profile: Customer Support Representative Responsibilities 1. Responding to customerinquiries : CSRs respond to customer inquiries via phone, email, chat, orsocial media. They must provide accurate information and address any concernsor complaints the customer may have. 2. Resolving customer complaints : If a customer has a complaint, the CSRmust address it in a timely and professional manner. They must work to find aresolution that satisfies the customer and reflects positively on the company. 3. Processing orders : CSRs often process orders for customers. They maytake orders over the phone or online and must ensure that the order is accurateand processed promptly. 4. Maintaining customer records : CSRs are responsible for maintainingaccurate customer records, including contact information, order history, andany other relevant details. 5. Providing product or service information : CSRs are knowledgeableabout the companys products or services and can provide customers withinformation about them. They may also make recommendations based on thecustomers needs. 6. Upselling and cross-selling : CSRs may be responsible for upselling orcross-selling products or services to customers. This involves identifyingcustomer needs and suggesting additional products or services that may be ofinterest. 7. Handling billing and payment inquiries : CSRs may handle billing andpayment inquiries from customers. They must be knowledgeable about thecompanys billing policies and procedures and be able to answer questions andresolve any issues. Overall, the job of a CSR is to provide excellent customer service and ensurethat customers have a positive experience when interacting with the company.They must be knowledgeable, professional, and courteous at all times. Qualifications: 1. Bachelors degree in any field. 2. Minimum of 1 year of experience in requiredin customer handling. 3. Good Communications skill Required.

Title: International Sales Representative (Work from Home)Company Name: Rhysley Private LimitedLocation: Work from HomeWorking Days: 6 Days (Rotational) Working Time: Rotational 9 Hour Shift (6 pm to12 pm IST) Job Summary: The International Sales Representative is responsible for generating new business opportunities and driving sales growth in international markets. This role demands a proactive and results-oriented professional with a background in sales, preferably within the BPO industry. The ideal candidate will excel at identifying prospects, building client relationships, and achieving sales targets. Responsibilities:Conduct outbound calls to potential customers to promote products and packages.Handle inbound inquiries and provide information regarding products and packages. Identify customer needs and recommend appropriate solutions. Achieve sales targets and quotas within established timelines.Maintain accurate records of sales activities and customer interactions in CRM software. Collaborate with team members and sales managers to optimize sales strategies. Stay updated on product knowledge, market trends, and competitor offerings. Follow company policies and procedures regarding sales processes and compliance. Participate in training sessions and ongoing professional development to improve sales skills. Track and report on sales pipeline metrics, including lead conversion rates and revenue generated. Requirements: 1+ years of experience in business development, sales, or a related field.Proven track record of meeting or exceeding sales targets.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Experience using CRM software and other sales tools is preferred. Incentives: In addition to a competitive base salary, we offer attractive incentives, including: Performance-based bonuses tied to meeting or exceeding sales targetsCommission structure with uncapped earning potentialCan Earn 50K to 100K IncentivesOpportunities for career advancement and professional growth based on performance Technical Requirements:Reliable high-speed internet connection (with static IP).A dedicated, quiet, and distraction-free workspace at home.Desktop / Laptop with a minimum of [i3 processor & 8 GB Ram].Headset with microphone for clear communication.Personal Attributes:Empathy and patience in dealing with customers.Strong work ethic and a commitment to providing excellent sales service.Team player with a positive attitude.

Job Title: Sr. Customer Support Representative / Subject Matter ExpertCompany Name : Rhysley Private LimitedCompany Website : https://www.rhysley.com/Brand Website : https://www.mehar.com/indiaERP Website : https://www.smarterp.work/Location: 700AA, SRS Tower, Sector 31, Faridabad 121003Job Type: Full-time | Day ShiftWorking Days : 6 Days (Rotational Week Off)Contact Details : 9999 028 921 (Manik)Job Overview: We are looking for a skilled Senior Customer Support Executive to join our team and provide top-tier customer support for our B2B clients and ERP software. This role is crucial in ensuring that our business clients receive the highest level of service, troubleshooting, and guidance regarding our ERP systems. The ideal candidate will be adept at resolving complex issues, ensuring client satisfaction, and fostering long-term client relationships.Key Responsibilities:Customer Support:Provide timely, professional, and effective support to B2B customers via phone, email, and live chat.Troubleshoot and resolve customer issues related to ERP systems, including system errors, performance issues, configuration settings, and other operational challenges.Proactively identify common pain points and work with the product and engineering teams to find solutions to improve the user experience. ERP Support:Offer in-depth support for ERP system configurations, modules, features, and integration points.Work with clients to understand their unique business needs and offer tailored support in leveraging ERP tools to optimize their operations.Conduct system walkthroughs, training, and onboarding sessions for new customers and clients to ensure proper use of the ERP system. Relationship Management:Serve as the main point of contact for key B2B clients, building strong, long-term relationships.Proactively follow up with clients to ensure that all issues are resolved and client satisfaction is maintained.Provide insights and feedback to the development team regarding recurring customer concerns or feature requests. Escalation and Issue Resolution:Serve as an escalation point for challenging customer support cases, ensuring that issues are resolved promptly and efficiently.Work closely with internal teams to ensure that customer feedback and issues are appropriately prioritized and resolved. Documentation and Reporting:Document customer issues and their resolutions in the CRM or ticketing system.Regularly update knowledge base articles, user guides, and FAQs to help improve self-service support.Provide feedback to management on support trends and areas for improvement in customer service processes.Required Qualifications:Experience:Minimum 5 years of experience in customer support, with experience in B2B and ERP system support. Skills:Excellent communication (Fluent English) and interpersonal skills, with the ability to communicate complex technical concepts to non-technical clients.Strong analytical and problem-solving abilities, with an ability to diagnose issues efficiently.Ability to work independently and manage multiple customer issues simultaneously while maintaining a high level of customer satisfaction.

E-commerce Expertise Fashion Industry Experience Technical Marketing Knowledge Team Handling and Leadership Strategic Thinking and Innovation Adaptability and Learning Company Profile: www.rhysley.com Brand Online Site: https://www.mehar.com/india Position Profile: Digital Marketing - Head Company: Rhysley Private Limited - www.rhysley.com Brand Name: Mehar - www.mehar.com Location: -700AA, 7th Floor, SRS Tower, Sector 31, Faridabad - 121003 Job Type: Full-time (5 days working). About Rhysley Private Limited: Rhysley Private Limited is a leading player in the Garment Industry. We are committed to innovation and excellence in the design and production of high-quality garments. Join our team Job Summary: We are seeking an experienced and strategic Digital Marketing Head to lead our digital marketing initiatives in the Garment Industry. The ideal candidate will be responsible for developing and implementing a comprehensive digital marketing strategy, driving online brand visibility, engagement, and sales. This role requires a seasoned professional with a strong background in digital marketing, a deep understanding of the nuances of the garment industry, and familiarity with AI ML applications in marketing as an added advantage. Key Responsibilities: 1. Digital Strategy Development: Develop and execute a holistic digital marketing strategy aligned with business objectives and industry trends. Identify and capitalize on digital opportunities to enhance brand positioning and market share. 2. Online Presence Management: Oversee the optimization of the companys website and manage the brands presence across various digital platforms. Implement strategies to enhance the digital brand identity and foster customer engagement. 3. E-commerce Growth: Collaborate with the e-commerce team to drive online sales and improve the overall digital shopping experience. Implement initiatives to boost conversion rates, customer retention, and overall e-commerce performance. 4. Content Marketing: Develop and oversee the creation of compelling digital content, including visuals, videos, and blog posts, to align with industry trends and customer preferences. Ensure content effectively communicates the brands unique selling propositions. 5. SEO and SEM Optimization: Implement effective search engine optimization (SEO) strategies to improve organic search rankings. Manage search engine marketing (SEM) campaigns to maximize visibility and ROI. 6. AI ML Integration (Preferred): Leverage AI ML-driven marketing tools to optimize campaigns, analyze consumer behavior, and enhance personalization. Utilize predictive analytics for data-driven decision-making and improved marketing effectiveness. 7. Analytics and Reporting: Utilize analytics tools to track and analyze key performance indicators (KPIs). Provide regular reports to stakeholders, leveraging data-driven insights to refine marketing strategies. 8. Team Leadership: Build and lead a high-performing digital marketing team. Foster a collaborative and innovative work environment, providing guidance and mentorship to team members. 9. Budget Management: Develop and manage the digital marketing budget efficiently, ensuring optimal allocation of resources for maximum impact. Qualifications and Skills: Bachelor s degree in Marketing, Digital Marketing, or a related field (Masters degree is a plus). Proven experience in a senior digital marketing role within the garment industry. Deep understanding of garment industry dynamics and consumer behavior. Proficient in digital marketing channels, SEO, SEM, social media, and content marketing. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent leadership and team management capabilities. Effective communication and interpersonal skills. Adaptability to the evolving landscape of the garment industry and digital marketing trends. Knowledge or experience in AI ML-based marketing projects is an added advantage. If you possess the requisite skills and experience, we invite you to apply for this pivotal role in driving the digital success of our Garment Industry brand. Join our team and contribute to the growth and prominence of our brand in the market.