Job Description

Roles and responsibilities Network Management - Roadside assistance Constantly ensuring that the providers meet the highest quality standards through training, audit and evaluations. Visiting the OEMs & dealers for new vendors. Ensuring the profitability of Depot, minimizing cost per case, finding potential areas for network addition. Ensuring both providers & company profitability. Empaneling new network partners. Controlling fleet maintenance cost & inventory management. Customer Support Mapping clients requirements & rendering effective solutions related to Breakdown Assistance & Network expansion. Minimizing bottlenecks for high quality of service for increasing the Customer Satisfaction Index. Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customers, Providers, Dealers & OEMs to make sure that area of concern can be worked upon for improvement. Provider Management Identifying and networking with financially strong and reliable providers, resulting in quicker & effective service network Developing and appointing new business partners to expand reach in the market and coordinating with the dealers & franchisees to assist them to promote RSA. Must Have: Breakdown assistance statewide. RSA Network Expansion /empanelment of new vendors in RSA Market study & report preparation before new client enrolments. Mapping Client requirements in fleet availability & TAT for service. Continues interaction with dealerships.