Job Description

Company Description Your Fairmont Journey Starts Here: Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team. Job Description Job Duties Include: Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.Assist with administrative duties such as logging guest requests, updating guest profiles, and maintaining accurate records of communications and transactions.Have an excellent working knowledge of the following departments: Front Office, Housekeeping, Guest Services, Concierge, Engineering and In Room DiningConduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are metReview, analyze and suggest improvement of work flow and standards.Communicate with Front Office Manager on all matters regarding guest services & hotel operationsSign media and supervise shift handover proceduresCoordinate and communicate with other hotel departments as required regarding general administration and operations issuesProvide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficientlyInspect front of house and back of house regularly for cleanliness and orderlinessCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesEnsure procedures of On-Call Valet Desks and driveways are manned at all times and run efficientlyEnsures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.Conduct Night Audit Process for hotelWorking towards improving and maintaining Voice of Guest, LQA and Forbes scores on a monthly basisAssist guests regarding hotel facilities in an informative and helpful wayTeam ManagementProvide department orientation and training of the hotel service standards, procedures and programsConstantly monitor team members’ appearance, attitude and degree of professionalismMotivates and provides a work environment which brings out the best in team membersMain Complexity/Critical issues in the Job Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target. Qualifications Knowledge and Experience Diploma in Tourism / Hospitality ManagementMinimum 3 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages will be an advantageGood working knowledge of MS Excel, Word, PowerPoint and Opera Cloud Competencies Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.