Job Description

Innovative Legacy: For over 40 years, RSA has been at the forefront of cybersecurity, helping organizations worldwide manage risk, secure their data, and protect their people. We work with some of the biggest companies in the world Impactful Work: At RSA, youll have the opportunity to help businesses navigate an increasingly complex security landscape while learning about cutting-edge technologies Career Growth: We like to promote within Supportive Culture: Collaboration and innovation are at the heart of our culture. Youll be part of a passionate team committed to making a real difference in the cybersecurity space. We dont treat our employees as a number on a spread sheet Great tech stack: We provide all the tools for you to succeed in this role. ZoomInfo/Linkedin Sales Nav, Groove, Salesforce Money: We are rolling out a new competitive compensation plan Quota attainment: 75% of the team has hit or is on track to hit quota right now Product Market Fit: We were just included in the Gartner Magic Quadrant for IAM Work life balance: We want you to take that vacation! We offer Unlimited PTO Summer Hours\u0022 Principal Responsibilities This is a quota-carrying individual contributor role with a book of existing clients. Directly responsible for the renewal and retention of existing customers, including all support, subscription, and product renewal business, and for independently developing associated sales/pricing strategies. Independently develop and execute strategic plan for maintaining and expanding existing customer accounts. Accountable to renewal rate and churn management of account set. Exercise complete discretion to ensure renewal rate is met and account set is properly managed. Prioritize all job responsibilities without oversight, including customer contacts, to maximize business results and sales. Nurture, manage, and expand relationships in existing accounts and analyze customers\u0027 businesses and issues to drive retention and identify expansion opportunities, which will be handed over to Account Executive team. Independently develop messaging to customers to retain and expand customer accounts. Maximize customer value derived from adoption and usage of RSA investment. Independently complete sales forecasting and CRM opportunity management for all renewal business. Serve as key point of contact and liaison for clients in account set. Own regular customer engagement plan. Own strategic business reviews. Independently manage and triage all customer satisfaction issues and escalations.\u0022 Essential Requirements: Bachelors degree or relevant sales experience required. Bi-lingual English & French required Ability to marshal resources from RSAs broad ecosystem to maximize customer satisfaction. Manage, Quote, Negotiate and Close all Support, Subscription, and Product Renewals for the Clients you serve. Ability to confidently and independently engage with C-Level contacts in your Account Set. Strong organizational skills. Excellent communication, interpersonal, presentation, and problem-solving skills. Schedule, Plan, and Execute regular quarterly business reviews. Independently complete business and sales forecasting. Willingness to travel to meet customers in person up to 10-25% of the time.