Job Purpose RWS is a well-established and growing business specialising in language translation services. We have an exciting opportunity for an enthusiastic and committed Network Engineer to join our global network team. Based in Group Technology, in this position you work closely with network engineers, project managers, and other IT professionals to design, implement, and maintain our network infrastructure. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Play a crucial role in designing, implementing, and maintaining our network infrastructure. Network design and implementation: Work closely with other members of the Network and Security Team to implement and deploy network infrastructure, ensuring scalability, reliability, and security. Collaboration with cross-functional teams Network maintenance and troubleshooting: Work closely with the Service Delivery Team to perform regular maintenance tasks and help troubleshoot and resolve network issues promptly to minimize downtime. Documentation: Create and maintain detailed documentation of network configurations, procedures, and troubleshooting steps. Travel: International or domestic travel will be required for this role. Skills & Experience Proven experience of 5+ Years as a Network Engineer or in a similar role. Experience working within a global enterprise organisation. Experience with network security, including LAN, WLAN, SDWAN, VPNs, and Security. Previous experience working on greenfield and brownfield deployments. Certifications such as Cisco Certified Network Associate (CCNA) or equivalent are a plus. Strong troubleshooting skills and the ability to analyse and resolve complex network issues. Demonstrate resilience in the face of challenges and uncertainties, maintaining a solution-orientated approach to problem-solving. Ability to understand and capture business requirements. Excellent communication and interpersonal skills. Proven self-starter working well with minimal supervision. Education in Information Technology, Computer Science, or a related field. Preferred Technology VLAN, Cisco Catalyst, Spanning Tree, VRF, Routing, Meraki. Nice to have Check Point, SDWAN, AWS/Azure networking, Infrastructure (VMWare/Hyper-V), Linux.

Job Purpose The Cash Application Specialist will be supporting accurate and timely completion of cash applications activities and maintaining cash applications records for the company. This will include matching payments to the appropriate remittance information and tracking cash receipts and aging reports. You are expected to have sufficient knowledge of associated regulations and internal financial controls to complete these activities. You will report directly to the Global O2C Delivery Lead and work closely with the team to ensure accurate and timely delivery of accounts receivables (AR) activities for 12 months contract. Job Overview Key Responsibilities Administer AR transactions including processing invoicing, memos, collections, cash applications. Post AR activity to the general ledger Maintain AR ledger, reconcile transactions and resolve discrepancies Apply cash remittance and credits/adjustments Maintain bad debts and allowances Prepare AR reporting Raise any issues or queries requiring judgement and expertise to Global O2C Delivery Lead Support Global O2C Delivery Lead and Credit Controllers with information needed to respond to requests from regulatory authorities and auditors Perform prescribed cash application activities within defined AR and revenue policies and ensure all cash applications adhere to them Ensure cash applications activities prior and during period end close are compliant with fiscal close calendar, ensuring adequate time for collaboration with various teams impacted Ensure all O2C controls are adhered to and documented appropriately Apply knowledge to accurately record all cash application activities and maintain supporting documentation. Establish relationships and credibility within the team as well as other cross-functional teams Collaborate with Master Data team for required data points, best practices and standards and data issues Collaborate with other Shared Service Centre (SSC) process delivery teams to exchange information, as required, and support process improvement where dependencies may exist. Skills & Experience 2 years\u2019 experience in Cash Applications operations Strong English language skills Strong MS Excel skills with a proven aptitude to interpret financial data Basic knowledge of finance business processes, AR and revenue policies, and statutory accounting principles to ensure compliant SSC operations Ability to perform tasks independently with minimal guidance or direction Ability to apply concepts, methods, and terminology associated with generally accepted accounting practices/operations to new or ambiguous situations Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work

Job Purpose The primary responsibility of this role is to handle all IT security-related queries within the IT department, specifically focusing on pre-sales and ongoing customer engagement. This role will act as the subject matter expert for security and technology questions, consolidating IT security expertise within the IT team. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Act as the central point of contact for all IT security-related queries within the IT department, particularly for pre-sales and customer engagement activities. Handle customer security requests, including RFP/RFI responses, security questionnaires, contractual reviews, and post-sale security assessments and audit questionnaires, specifically addressing IT department-related aspects. All requests will be assigned by the Security Sales Support team. Establish and maintain a central repository of IT security-related information and evidences, condensing this information into a client-facing format. Utilize existing knowledge bases and evidence to respond to queries, reaching out to other IT SMEs to fill knowledge gaps and update the central repository. Determine which IT specialists are needed for additional input and coordinate with them to manage and collate responses, ensuring timely delivery to customers. Manage escalations and gaps in client expectations regarding IT compliance, working with stakeholders to keep customers updated on mitigation efforts. Support weekly customer engagement meetings. Provide regular reports on IT security engagement activities. Work closely with the IT team, security team, legal team, and sales teams. Demonstrate an understanding of security concepts through practical examples and real-world scenarios. Experience in evaluating security solutions and conducting security reviews based on the specific business needs and risk profiles of both potential and existing customers. Skills & Experience Minimum 5 years of experience into IT Security. Strong interest and previous work experience in IT and Information Security. Previous experience in a pre-sales role is advantageous. Highly organized and methodical, with the ability to follow and enhance structured processes. Excellent relationship-building skills, with the ability to be politely assertive when required. University degree and high proficiency in English. Knowledge of security frameworks such as ISO 27001, NIST, and HITRUST.

Job Purpose We are looking for a .NET Developer with 1-5 years of experience to develop and maintain high-quality software solutions. As a member of our development team, you will work on various projects, contribute to all phases of the development lifecycle, and enhance your skills in a collaborative and innovative setting. Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Design, develop, and maintain applications using .NET technologies. Collaborate with cross-functional teams to define, design, and ship new features. Write clean, scalable, and efficient code following best practices and coding standards. Participate in code reviews and provide constructive feedback to peers. Troubleshoot and debug applications to ensure optimal performance and reliability. Contribute to the documentation of software processes and code. Stay updated with the latest industry trends and technologies to bring innovative solutions to the team. Skills & Experience 1-5 years of experience in software development using .NET technologies. B.E. / B. Tech/ MCA Degree or equivalent work experience. Proficiency in C#, ASP.NET, and .NET Framework/Core. Familiarity with front-end technologies such as HTML, CSS, JavaScript. Experience with database systems like SQL Server. Understanding of object-oriented programming (OOP) principles and design patterns. Knowledge of RESTful APIs and web services. Strong problem-solving skills and attention to detail. Good communication and teamwork abilities. Experience with version control systems like TFS. Knowledge of Agile development methodologies. Familiarity with cloud platforms such as Azure. Understanding of CI/CD pipelines and DevOps practices. Experience with unit testing and test-driven development (TDD).

Job Purpose This exciting, fast-paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT 1st Line Support Team, part of RWSGroup IT Team. This team provide IT support services to over 8000 end users across the globe. This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, end user computing, networking, and business critical application support.RWSfocus is to grow a world-class internal IT operation, which provides the tools, procedures, methods, support, and infrastructure for a rapidly expanding global operation. This role will require working in shift-based schedules, providing support 24x5 with occasional evening/weekend work which is envisioned to scale to 24x7.The ideal candidate will be highly motivated with an excellent customer focused approach and commitment to service delivery. About Group Technology Group Technology enables the organization to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions with over 400 staff. Job Overview Key Responsibilities Service Desk Platform: Responsible and accountable for implementing systems changes within the Group Technologies Service Desk Platform (Ivanti Neurons). Research the desired improvements and upgrades within the Service Desk Platform, understand any associated risks, timescales and required Change Control requirements such that enhancements and upgrades can be carried out seamlessly with minimal impact to end users. Liaise with Service Desk Platform manufacturer for additional support / guidance and where required fault resolution with the product. Perform weekly and monthly platform administrative duties, to ensure the platform is working to its very best potential. Work with stakeholders on their requirements - new features and functionalities on Ivanti modules, plan the sprint, raise change requests where required, attend CAB calls to present the changes, seek approvals and plan implementation accordingly. Provide end-user IT service desk platform support for internal RWS employees, ensuring that the end-to\u2013end customer experience is positive, consistent, and high quality. Ensure all service desk platform environments are maintained well Provide timely, updated, agreed reports and analysis to the business at a set frequency. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority tasks and activities to meet operational requirements. Responsible for the management of all issues assigned to them through the Service Centre. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards, and collate and submit asset information as required. Collaborate with other Global IT teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on the application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience Essentials: 2 \u2013 3 years\u2019 experience working on Ivanti as Admin and or developer. Bachelordegree in Science or Computers. Working experience of Ivanti Neurons or equivalent Service Desk tool. Knowledge of implementing / administering / developing Incident, Problem, Change, SLA, Release, Knowledge, Task management and Service Request Management modules. Expertise across multiple ITSM toolsets. Windows Server 2008/2012/2016. Microsoft Suite of products. Microsoft Exchange. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English). Excellent email/telephone manner and good interpersonal skills. Willingness to work in shift-based schedule. Customer-focused approach to dealing with service and incident requests. Ability to work effectively with various types of end-users. Ability to work under pressure efficiently. Ability to multi-task, prioritize and manage workload. Self-motivated and self-reliant with the ability to work independently. Excellent attention to detail and be pro-active, hardworking, and patient. Ability to excel both independently as well as part of a team. Professional \u2013punctual, reliable, trustworthy, inspires confidence. Desirables: Foundation Certificate in ITIL. Ivanti certifications will be a plus. Logical and methodical approach to working. Knowledge of ITIL(Practitioner or above). Knowledge of scripting in PowerShell, batch files or VBScripts. Knowledge and previous experience in any other technology environment.

Job Purpose Job Purpose An exciting opportunity to join an expanding Business Intelligence Team and contribute towards intelligence-led change and innovation. The BI and data product analyst will contribute to delivering an effective and high-quality Business Intelligence and Reporting service to RWSexternal and internal customers. The Business Intelligence Analyst will help the business to leverage the data to identify trends, opportunities for improvement, and potential issues. They will be able to gather requirements, manage stakeholders and schedule data projects. About Group Technology Group Technology enables the organization to achieve its strategic direction whilst driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications enabling smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned to the overall strategic direction of the business. Group Technology support services to over 7500 end users across the globe, manage the information security operation and safeguard all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions with over 400 staff. Job Overview Key Responsibilities Build strong stakeholder relationships in order to understand business challenges and collaboratively define and document precise business requirements for specific projects. Provide leadership and independent initiatives in facilitating information gathering, structured documentation and presentation of findings to all levels of the business. Design, develop, model, and create data structures to integrate, prepare, and generate reports. Develop and build dashboards and visualizations in Sisense or similar BI tools. Work with the Business to ensure they can utilize the output of your projects to enable data driven decisions. Breakdown requirements, simplify architectures, and collaborate with other business teams to deliver intelligent data solutions in line with defined objectives and results. Liaise with internal and external clients to fully understand data content. Identify performance, visualization and reporting challenges, and suggest code and architectures improvements. Prepare reports for internal and external audiences using business analytics reporting tools. Mine and analyze large datasets, draw valid inferences and present them successfully to the business. Produce and track key performance indicators. Skills & Experience 3-5 years of experience in a data/analytics role. Good knowledge of SQL is a must, particularly TSQL. Good command of BI tools such as Sisense. Data Warehouse experience. Data Modelling experience advantageous. Basic knowledge of ETL tools including SSIS and FiveTran. Experience with programming languages (Python, R, JavaScript). Very good command of Excel. Strong problem-solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions. Strong presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally. Analytical aptitude and interest in interrogating data to develop hypotheses and insights. Mathematics, statistics or economics are preferable. Excellent attention to detail and high standards of presentation, especially in relation to written work. Ability to manage multiple projects to completion. Proactive and forward thinking. Must work well in a team environment. Ability to contribute both independently and as part of a team.

Job Purpose This exciting, fast-paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT 1st Line Support Team, part of RWSGroup IT Team. This team provide IT support services to over 8000 end users across the globe. This role offers an individual with the skills to manage a team of service desk analysts and ensure that the service desk provides high-quality, efficient service to the organization. RWSfocus is to grow a first-class internal IT operation, which provides the tools, procedures, methods, support, and infrastructure for a rapidly expanding global operation. This role will require working in shift-based schedules, providing support 24x5 with occasional evening/weekend work which is envisioned to scale to 24x7.The ideal candidate will be highly motivated with an excellent customer focused approach and commitment to service delivery. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Successfully trains and leads a team of Service Desk Associates with a variety of skillsets. Leads the Service Desk team ensuring effective use of resources and proactively monitors performance and addresses any concerns with the team members. Promote IT good practice throughout the business. Ensure timely and effective delivery of contracted client obligations for remote services both permanent, scheduled and ad-hoc. Help identify and prioritise the development areas. Previous IT Business experience in a similar function. To help build efficient and effective relationships between the Service Desk, entity clients, regional helpdesks and support teams. Experience in helpdesk/Service Desk environment. Escalate high priority incidents to both internal and external teams, as appropriate and professionally resolve complaints. Ensures the service desk remains efficient, cost effective and customer focused. Skills & Experience 2 \u2013 3 years\u2019 experience within an IT support environment Bachelordegree in science or computers Windows Server 2008/2012/2016 Microsoft Office, Active directory Microsoft Office 365 Admin experience Windows Desktop 7/10 Microsoft Exchange Basic Networking protocols TCP/IP Basic understanding of Citrix and remote workspace solutions Antivirus technologies Internet technologies (WWW \\ FTP \\ EMAIL \\ TCP\\IP \\ VPN Expertise across multiple ITSM toolsets Managing the E2E Incident Lifecycle, including successful delivery against core KPI Monitoring and managing team workloads, schedules and shift rota Planning and organising shift rota Good verbal and written communication skills (English) Ensuring performance levels are maintained against the targets set by the SDM Reporting service performance against target Identifying ways to deliver improved service performance to customers Desirable Logical and methodical approach to working. Knowledge of ITIL Knowledge of scripting in PowerShell, batch files or VBScripts, Virtualization (Hyper-V, VMware) 1 year experience in Application support

Job Purpose The Senior Payments Specialist will be responsible for completing payments activities and maintaining accurate records for the company. This will include, but not limited to, processing and managing payments to suppliers/vendors and employees within Travel & Expense transactions. You will have a significant role in implementing and enforcing payments processes within the team. An essential part of this role is ensuring that payments documentation that support AP reports meet accounting best practice and regulatory requirements. You will report to the Payments Team Lead, work with and provide guidance and support to the Payments Specialists. About Group Finance In joining RWSFinance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over 750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide. \u202f Ita very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. Job Overview Key Responsibilities Perform payments activities Validate and process prepayments and direct debits Generate payments propositions in a timely manner Process electronic payments and liaise with bank to make necessary adjustments to failed payments Send system-generated electronic remittance advices and generated cheques to vendor/supplier Validate rush payment approvals in line with associated policies and process rush payments Support AP reconciliation process where needed Resolve and process payment exceptions including, but not limited to, issues in ERP Support with queries from vendor/supplier Work with and support payments team in day-to-day activities including issues requiring judgement and expertise Support overall payments team goals and objectives Support continuous improvement of the payments processes in the (SSC) Work with the Payments Team Lead to execute P2P process strategy Spot errors and suggest ways to improve efficiency of systems and processes Ensure performance targets are met and raise issues if targets are not achieved Demonstrate and champion process expertise supporting P2P Global Process Owners (GPO) initiatives Ensure payments team compliance Perform prescribed payments activities within defined payments policies and ensure all transactions are processed in accordance Ensure payments activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted Ensure all P2P controls are adhered to and documented appropriately Inform colleagues and stakeholders about procedural and regulatory requirements Support the implementation of risk management process and associated controls in line with company policies Respond to requests from regulatory authorities and auditors Collaborate with others Establish relationships and credibility within payments team as well as other cross- functional teams Collaborate with Master Data team for required data points, best practices and standards and data issues Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the payments team in a timely and accurate manner Skills & Experience 3 years\u2019 experience in P2P payments operations Strong English language skills Advanced MS Excel skills with a proven aptitude to interpret vendor/supplier and financial data Strong knowledge of finance business processes, payments policies, and statutory accounting principles to ensure compliant SSC operations Working knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality Applied experience in payments processing and ability to identify root causes of payments related issues Experience performing payments tasks/procedures at a moderately difficult to considerably difficult level Examines issues and makes informed recommendations related to payments processes Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realizations Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work Excellent communication and negotiation skills with a strong ability to interact with vendors and resolve issues

Job Purpose We are seeking a highly skilled and experienced Senior ServiceNow Administrator/Developer with a strong background in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will have expertise in AWS infrastructure and will be responsible for administering, configuring, and optimizing the ServiceNow platform to enhance operational efficiency and service delivery. About Cloud Operations and Tech Support\u202f\u202f At RWS our Technical Support and Cloud Operations Teams are a global organization spanning across 13 countries serving a global customer base. Technical Support deliver highly valued support and build trusted relationships with our customers, from individual freelancers to large international corporations and governments. We are constantly investigating and solving technical problems across a wide range of products and technology, with emphasis on prevention and root cause analysis. At the same time, knowledge sharing is crucial, providing our users and colleagues with the latest solutions, answers, and information. From a Cloud Operations perspective we are a team of experienced, high-performance individuals focused on serving our Enterprise customers leveraging our SaaS solutions to power their \u201cSeamless Customer Experience\u201d. Our core focus is on Quality of Service, Customer Experience, Security and Compliance. Both technical and non-technical groups are embedded within the same Cloud Operations unit. Job Overview Key Responsibilities Administer and configure ServiceNow modules, including CSM, ITSM, ITOM, and CMDB . Implement and manage workflows, business rules, UI policies, client scripts, and automation tasks. Maintain and optimize CMDB for accurate asset and configuration management. Integrate ServiceNow with AWS infrastructure and other external systems and third-party applications. Monitor system performance and troubleshoot issues to ensure platform stability and efficiency. Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions. Support upgrades, patches, and system enhancements in accordance with best practices. Ensure compliance with security policies, governance standards, and industry best practices. Provide end-user training and support as needed. Skills & Experience 4+ years of experience administering ServiceNow with a focus on CSM, ITSM, ITOM, and CMDB. Strong understanding of ServiceNow architecture, data model, and best practices . Hands-on experience with Service Catalog, Incident, Problem, Change, Asset, Customer Service Management, and Request Management. Experience with Discovery, Service Mapping, Event Management, and Orchestration within ITOM. Proficiency in JavaScript, Glide APIs, REST/SOAP integrations, and Web Services . Experience managing CMDB data quality, reconciliation, and normalization. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration abilities. Proven experience with AWS infrastructure and integrating ServiceNow with AWS services. Preferred Qualifications: Experience in ITIL-based service management environments. Experience with scripting, automation, and ServiceNow AI capabilities. ServiceNow Administrator Certification (CSA) is an advantage; Advanced certifications (CIS-ITSM, CIS-CSM, or CIS-ITOM) are a plus. AWS Certified Solutions Architect or similar professional experience is highly desirable.

Job Purpose As a Group Quality Manager at RWS, you will maintain and enhance the Quality and Environmental Management Systems, ensuring compliance with ISO certifications and industry best practices. You will lead continuous improvement initiatives, manage internal and external audits, and support the organization in achieving high standards of quality. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Assist with the quality and environmental management systems including continuous improvements activities. This includes coordinating the review and update of SOPrequiring change as a result of transformation programs. Support with the preparation and execution of both client and certification body external audits. Coordination and execution of internal audits in-line with the QMS audit schedule. Support the commercial organization by providing timely response / resolution to internal / client requests for QMS/EMS enquiries. Participate with completing risk assessments, including reviewing, updating and publishing data. Execute ISO-related reporting against defined KPIs. Skills & Experience 3 years + experience in a quality management role. Ideally educated to degree level or has equivalent work experience in relevant area. Experience with Quality Management Systems under ISO 9001. Knowledge of ISO 14001, ISO 17100 and ISO 18587 is desirable. Ideally a trained internal auditor. Strong understanding of quality management principles and risk management practices. Highly organized and methodical with good IT skills. The ideal candidate should have experience in maturing quality management programs. They should be capable of assessing current processes, identifying areas for improvement, and implementing changes to enhance program maturity. Self-motivated and independent but capable of working as part of a team: The ideal candidate should be capable of working independently with minimal supervision within an engaged team. They should be able to take initiative, prioritize tasks, and manage their time effectively while working together. Decision-making: The candidate should have strong decision-making skills. They should be confident and assertive in making decisions that align with the companyquality management policies, procedures and standards, even in complex and challenging situations. Excellent communication skills to effectively collaborate with internal teams and external stakeholders. Strong analytical skills and attention to detail.

Job Purpose We are looking for a .NET Developer with 9-12 years of experience to develop and maintain high-quality software solutions. As a member of our development team, you will work on various projects, contribute to all phases of the development lifecycle, and enhance your skills in a collaborative and innovative setting. About Group Technology Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS. With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations. Job Overview Key Responsibilities Technical Leadership & Architecture Guidance Define and enforce best practices for .NET development (e.g., clean architecture, SOLID principles, microservices). Guide the team in choosing the right technologies (.NET Core, Entity Framework, API design, etc.). Ensure performance, scalability, and security in application design. DevOps Strategy & CI/CD Implementation Implement and maintain CI/CD pipelines using GitHub Actions, Azure DevOps, or Jenkins. Automate build, test, and deployment processes for efficiency and reliability. Manage containerization (Docker, Kubernetes) and cloud deployments (Azure, AWS). Code Quality & Best Practices Enforcement Conduct code reviews and enforce best coding standards. Implement and maintain unit testing, integration testing, and code coverage metrics. Promote TDD (Test-Driven Development) & BDD (Behavior-Driven Development) where applicable. Infrastructure & Security Management Manage infrastructure as code (IaC) using Terraform, Bicep, or ARM templates. Ensure security best practices (e.g., API security, OAuth, JWT, identity management). Monitor system health and optimize performance using logging, monitoring tools (App Insights, Prometheus, Grafana). Team Collaboration & Mentorship Act as a bridge between developers, DevOps engineers, and management. Mentor junior developers and DevOps engineers to upskill the team. Collaborate with stakeholders to align technical solutions with business goals. Skills & Experience 9-12 years of experience in software development using .NET technologies Proficiency in C#, ASP.NET, and .NET Framework/Core. Familiarity with front-end technologies such as HTML, CSS, JavaScript. Experience with database systems like SQL Server. Terraform, Ansible, Azure DevOps. Strong scripting skills in languages such as PowerShell, Bash or Python. Should work in Azure Native cloud Application. Understanding of object-oriented programming (OOP) principles and design patterns. Knowledge of RESTful APIs and web services. Strong problem-solving skills and attention to detail. Experience with version control systems like TFS. Knowledge of Agile development methodologies. Familiarity with cloud platforms such as Azure. Understanding of CI/CD pipelines and DevOps practices. Experience with unit testing and test-driven development (TDD).