SaaS Administrator, Enterprise Applications

Job Description

Are we growingAbsolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to workDefinitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. What You ll Be Doing: Job Title: SaaS Administrator, Enterprise Applications Cost Center Department: 13 - IT Function: Digital Employee Experience Job Summary: The SaaS Administrator is responsible for managing the full lifecycle of SaaS applications across the organization. This includes discovering, optimizing, securing, and governing SaaS usage to maximize business value and ensure compliance. The Saas Administrator will also lead the implementation and administration of a SaaS Management Platform (SMP), integrating it with existing IT systems and processes. Essential Functions: Manage the SaaS life cycle: Discover SaaS usage Manage SaaS configuration policies Optimize SaaS entitlements Automate SaaS-related employee onboarding and offboarding processes Measure and publish reports on SaaS usage and costs for IT leadership Ensure SaaS usage adheres to company and security policies Own and administer the SMP, including: Tool deployment and maintenance Configuration and customization Alignment with business and IT requirements Reporting dashboards Role-based user access management Integrate SMP with Jira CMDB, identity and security tools. Develop and manage the catalog of SaaS applications. Automate life cycle management of SaaS accounts Create, publish and communicate knowledgebase articles for use by IT support staff to enhance their ability to resolve incidents; and implement changes to minimize IT support overhead. Integrate SaaS management into various IT processes (e.g., ITSM, IAM, ITAM) to improve the quality and stability of SaaS apps. Collaborate with digital workplace engineering security teams to establish and document SaaS configuration, security controls, compliance requirements and processes to continually identify vulnerabilities in configuration and noncompliant usage of SaaS apps. Required Qualifications 3+ years of experience in IT operations and SaaS administration Strong analytical, problem solving, collaboration and documentation skills Familiarity with ITSM, IAM, and CMDB systems Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic. Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment. Preferred Qualifications Experience with SaaS Management Platforms Experience with automation tools and scripting (e.g., PowerShell, Python) Preferred Education Bachelor s degree in IT or related field. Preferred Certifications ITIL Foundation Certification General Performance Criteria As the SaaS Administrator, Enterprise Applications , you will be required to fulfill your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You are a go-to resource for certain methods and take the initiative to add to your list of specialties. Communication: You seek to achieve clarity regardless of if you are the source of the information being conveyed to the participants in the communication. Domain: You regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders. System: You are a key stakeholder in designing and implementing large enhancements to your team s system(s). Process: You enforce team s processes, helping to hold peers accountable in a safe and constructive manner, ensuring the team understands the benefits and risks of exceptions. Influence: You regularly make a tactical impact to some system and/or process for which your team is primarily responsible. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.