SaaS Application Trainer

Job Description

Job Description We are looking for a SaaS Application Trainer who will be responsible for delivering engaging, effective training sessions to our clients and internal teams. You will help users understand our software, drive adoption, and maximize product value through structured training programs. Key Responsibilities: Conduct onboarding and product training sessions for new and existing clients (virtually and/or in person). Create, update, and maintain training materials including user manuals, video tutorials, and FAQs. Collaborate with the Support, Implementation, and Product teams to stay updated on product features and updates. Customize training content based on audience type (end users, administrators, partners, etc.). Monitor training effectiveness through feedback forms and participant surveys; continuously improve delivery based on feedback. Provide post-training support to clarify doubts and ensure smooth application usage. Assist in developing certification programs and knowledge assessments for users. Maintain a high level of product expertise and act as an internal resource for cross-functional teams. Requirements Bachelor's degree in any discipline (preferred in Business, IT, Communications, or Education). 1+ years of experience in training delivery, preferably in a SaaS or IT product environment. Strong verbal and written communication skills. Ability to simplify complex concepts for non-technical audiences. Experience working with CRM, LMS, or similar software tools is a plus. Organized, detail-oriented, and excellent at managing multiple sessions and schedules. Comfortable presenting to both small groups and large audiences. Preferred Skills Basic technical understanding of SaaS models and cloud-based platforms. Knowledge of adult learning principles and best practices in instructional design. Prior experience with tools like Zoom, Microsoft Teams, Google Meet, or webinar platforms. Benefits Be part of a dynamic, growing company at the forefront of professional services and technology. Work with a global client base and cutting-edge applications. Opportunities for continuous learning, growth, and career development. Requirements 1+ years of experience in training delivery, preferably in a SaaS or IT product environment. Strong verbal and written communication skills. Ability to simplify complex concepts for non-technical audiences. Experience working with CRM, LMS, or similar software tools is a plus. Show more Show less