Job Description:We are searching for a CRM cum Sales Operations Executive/Manager, who will be responsible for managing interactions with customers and Sales employees, ensuring a positive experience, and strengthening long-term relationships. Location: Kavi Nagar Industrial Area, GhaziabadWorking days: 6 days a week, work from office Key Responsibilities:Customer Retention & Customer Engagement:Develop and implement strategies to retain customers, monitor customer satisfaction levels and address any issues or complaints promptly.Maintain regular communication with customers through various channels (e.g., phone calls, emails, WhatsApp, virtual meetings etc).Sales Support:Work closely with sales teams to identify upselling or cross-selling opportunities.Support sales teams by providing customer insights or gathering feedback to improve products/services.Circulate special schemes, offers, and new product launches with the sales team.Verify Sales team daily/weekly/monthly field working/route plan and monthly expense claims etcFeedback Collection:Collect and analyse customer feedback to understand their pain points and preferences.Use feedback to enhance products, services, or customer support.Problem Resolution:Act as a point of contact for customers with concerns or complaints, resolving issues in a timely and effective manner.Ensure customer expectations are met or exceeded.Data Management and Reporting:Maintain customer records and track customer activity using CRM software.Provide reports on customer trends, satisfaction metrics, and account health/credit hygiene.Relationship Building:Develop strong, long-term relationships with key accounts.Identify opportunities for deepening relationships and becoming a trusted advisor/solution provider.About CompanySai International Pet Products (SIPP) Pvt Ltd takes immense pride in being the exclusive importer of India's adored pet snack and treat brands such as Jerhigh, Goodies, Gnawlers, FirstBark, FirstMeow, and Pet Pattern.As the undeniable front-runners and No. #1 player in the pet snack & treat market, we command an exceptional 50-60% market share in the market. In an industry that has thrived over the past decade, showing remarkable resilience and accelerated growth even during the pandemic, SIPP stands tall as the beacon of success.At SIPP, we are not just a pet product company; were in the business of strengthening bonds. We unite pets and their parents, creating lasting connections through our meticulously crafted products. Our offerings are designed to enhance the relationship between pet parents and their furry companions.