Sales Coordinator

Job Description

Receive and process customer sales orders with a focus on accuracy, completeness, and timely handling. Act as the primary point of contact for customer inquiries, providing detailed information on products, pricing, and order status. Identify and qualify potential leads from platforms such as India Mart, company website, and other sources. Promptly attend to incoming sales inquiry calls, ideally within the first few rings to reflect responsiveness. Send follow-up emails summarizing discussions and providing relevant documents or additional information as necessary. Collect all relevant details required for preparing quotations such as product specifications, quantities, pricing, delivery terms, and special customer instructions. Send formal quotations along with necessary supporting documents or brochures via email. Prepare and maintain sales forecasts, pipelines, and key performance metrics for management review. Maintain detailed records of inquiry calls, including caller information, questions raised, responses provided, and follow-up actions taken. Request feedback or confirmation within a defined timeframe. Provide administrative and coordination support to Sales Engineers to ensure smooth execution of sales operations. Conduct a minimum of 50 cold calls daily to generate leads and establish new customer connections. Submit daily reports on sent quotations, follow-ups, and customer interactions.