Sales Coordinator

Job Description

Monitor all dispatches to ensure they are completed on time, addressing any delays by notifying the concerned salesperson to inform the customer. Regularly update and maintain daily dispatch data, including sales reports, and verify all courier challan details. Generate and process ERP, PI, and sales orders within 24 hours to ensure prompt order fulfillment. Provide the sales team with product photos, dimensions, and catalogs as required for their customer interactions. Address and resolve customer inquiries, ensuring proper communication and timely responses. Oversee the replacement process with the warehouse team and ensure seamless delivery to customers. Follow up with customers regarding pending payments to ensure timely receipts. Assist the field sales team by providing necessary support for sales activities and helping to coordinate tasks within the sales department. • Work closely with different departments to ensure smooth operations and timely completion of tasks. Oversee the replacement document process, collaborating with relevant teams to ensure accuracy. Assist in managing expo-related activities, including preparation, coordination, and customer interaction at events.