Job Description

We are searching for an engaged tele caller to boost sales by reaching out to current and possible clients. 3 to 4 years of doing active sales and business development in the area of Freight forwarding. Presentable, having good presentation skills, excellent communication skills and Computer savvy. Role & responsibilities Responsible for generating sales / sales leads. Tracking leads and achieving goals / targets. Generate reports and analyze the results Drive and generate new business thereby getting more clients added to the organisation. Contribute significantly by growing the customer base and market share Having a customer base is preferable. Report sales activities on daily/weekly basis Ensure all quotations are sent to customers within the agreed time frame as per company directives in consultation with all concerned in the organization Ensure proper follow-up of these quotations is done with the customers for quick conversion Ensure follow-up with the customers for outstanding payments and the same are collected in accordance with agreed credit terms Serve as the main point of contact for customers based in the region, addressing inquiries via phone, email, and other communication channels Provide timely and accurate information to customers regarding shipment status, documentation requirements, transit times, and other logistics-related queries. Should be able to coordinate with customers & resolve their issues Coordinate with internal departments, including operations, sales, and finance, to resolve customer issues and ensure smooth order processing Process customer orders, bookings, and shipment requests accurately and efficiently in accordance with company policies and procedures Assist customers with customs clearance procedures, documentation preparation, and regulatory compliance requirements for shipments to and from the region Proactively communicate with customers to provide updates on shipment status, delays, or any other relevant information Handle customer complaints and escalations promptly, investigating root causes and implementing corrective actions to prevent recurrence Maintain accurate records of customer interactions, transactions, and inquiries using the company's system Collaborate with the sales team to identify opportunities for upselling or cross-selling additional services to existing customers Stay updated on industry trends, market conditions, and regulatory changes affecting the logistics industry in the region Prepare trade documents for presentation to banks and ensure their timely receipt Swiftly cater to any required amendments and adjustments for documentation. Handle shipping processes and verify freight rates and invoices for every trade Ensure accurate and timely updates of all relevant data in the ERP system. Apply for cargo insurance for all shipments. Accurately file and keep records of shipments, invoices, and contracts, whether electronically or physically Maintain sales/purchase order sheets for planned and shipped trades You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities Evaluating customers skills, needs and building productive long lasting relationship Getting the sale using various customer sales methods Must be comfortable in having conversation with premium clients, Should be comfortable with Field Sales primarily make outbound calls to potential customers or leads provided by the company Identifying and qualifying potential leads for the sales pipeline through cold calling and lead generation strategies Desired profile: Good Communication Skills Import Documentation and Export Documentation Air Import, and Air Export, Sea Import, Sea Export, Customs Clearance BPO, Tele Sales Executive Report generation Interpersonal Skills Sales and Freight Forwarding Logistics