Sales Executive - Pet Care

Job Description

Job Title: Sales Representative Location: PawsnCollars Banjara Hills, Hyderabad About Us: PawsnCollars is a premier pet care facility dedicated to providing top-notch services for pets and their owners. Our mission is to create a home away from home for pets, ensuring their comfort, safety, and happiness. We offer a range of services including boarding, grooming, daycare, and specialized pet care products. We are looking for a passionate and dynamic Sales Representative to join our team and help us continue to deliver exceptional service to our clients. Job Summary: As a Sales Representative at PawsnCollars, you will be the first point of contact for potential clients. Your main responsibilities will include attending to enquiry calls, engaging with walk-in customers, and promoting our services and products through cross-selling and upselling. Your love for pets and knowledge of the pet industry will be crucial in understanding our clients' needs and providing them with the best possible solutions. Key Responsibilities: Attend Enquiry Calls: Handle incoming calls from potential and existing clients, providing detailed information about our services and products. Customer Engagement: Greet and assist walk-in customers, ensuring they feel welcomed and valued. Understand their needs and recommend appropriate services and products. Cross-Selling and Upselling: Proactively suggest additional services and products that enhance the customer experience and meet their pets' needs. Client Relationship Management: Build and maintain strong relationships with clients to encourage repeat business and referrals. Service Knowledge: Maintain up-to-date knowledge of all services and products offered by PawsnCollars, including any new additions or changes. Pet Care Expertise: Utilize your knowledge of the pet industry to provide accurate and helpful advice to clients, ensuring their pets receive the best possible care. Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and address any concerns or additional needs. Administrative Tasks: Assist with booking appointments, maintaining client records, and processing transactions. Qualifications: Experience: Minimum of 1 year of experience in the pet industry, preferably in a sales or customer service role. Pet Knowledge: Strong understanding of pet care, behavior, and products. A genuine love for pets is essential. Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and persuasively. Sales Skills: Proven ability to cross-sell and upsell products and services effectively. Customer Service: Demonstrated ability to provide exceptional customer service and build lasting relationships with clients. Organization: Strong organizational skills with the ability to manage multiple tasks simultaneously. Team Player: Ability to work collaboratively with team members and contribute to a positive work environment. Education: High school diploma or equivalent; additional qualifications in sales or the pet industry are a plus. Benefits: Competitive salary with performance-based incentives. Opportunities for career growth and development within the company. Employee discounts on pet services and products. A supportive and friendly work environment. Ongoing training to enhance your skills and knowledge. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Compensation Package: Bonus pay Performance bonus Schedule: Day shift Application Question(s): Are you a pet parent? or ever had a pet? Are you willing to relocate if needed? Do you love working in Pet Industry? Experience: Customer relationship management: 1 year (Required) Pet care: 1 year (Required) Direct Sales: 1 year (Required) Language: English (Required) Willingness to travel: 25% (Required) Work Location: In person