Job Description

Job Summary: We are seeking a highly motivated and customer-focused Lead Management Associate to join our dynamic team. In this role, you will be responsible for handling customer inquiries, managing live chats and phone calls, qualifying leads, and assisting with lead management. You will collaborate with marketing and sales teams to ensure effective lead conversion and customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer inquiries through live chat and phone calls. Qualify leads by gathering relevant information, providing product details, and directing them to the appropriate department for further assistance. Manage multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency. Maintain accurate and up-to-date records of customer interactions, lead details, and follow-up actions in the CRM system. Collaborate closely with the marketing and sales teams to ensure smooth lead handover and maximize lead conversion. Assist in lead generation campaigns, follow-up with potential clients, and track the progress of leads through the sales pipeline. Provide valuable insights and feedback from customer interactions to help optimize marketing strategies and improve customer experience. Qualifications: Minimum education requirement: PU/12th Pass, Graduate. Proficient in English, Kannada, and Hindi, excellent communication skills, both written and verbal, with a customer-focused approach. Ability to manage multiple chats and calls effectively, maintaining professionalism in high-pressure situations. Friendly, approachable, and professional demeanor. Strong organizational skills and attention to detail to manage customer interactions and lead information effectively.