Job Description

Position Overview: We are seeking a dynamic and experienced E-commerce/Quick Commerce Manager to lead and expand our online sales channels. This role is pivotal in enhancing our digital presence, optimizing customer experience, and driving rapid delivery initiatives to meet the evolving needs of our customers. Key Responsibilities: E-commerce Strategy Development: Develop and implement comprehensive e-commerce strategies to drive online sales, enhance customer engagement, and achieve revenue targets. Website Management: Oversee the design, functionality, and user experience of the companys website, ensuring seamless navigation, mobile responsiveness, and effective product showcasing. Digital Marketing: Collaborate with the marketing team to plan and execute digital marketing campaigns, including SEO, PPC, and email marketing, to increase web traffic and conversion rates. Quick Commerce Initiatives: Develop and manage quick commerce strategies to facilitate rapid delivery services, partnering with local delivery platforms to ensure timely and efficient order fulfillment. Data Analysis: Utilize web analytics tools to monitor site performance, customer behavior, and sales data, providing actionable insights to optimize the online shopping experience and drive sales growth. Inventory and Order Management: Work closely with the supply chain and logistics teams to ensure accurate inventory levels, timely order processing, and effective management of returns and exchanges. Customer Service: Collaborate with the customer service team to address customer inquiries and issues promptly, enhancing overall customer satisfaction and loyalty. Technology Integration: Stay abreast of emerging e-commerce technologies and trends, recommending and implementing new tools and platforms to enhance operational efficiency and customer experience. Qualifications: Experience: Minimum of 3 years of experience in e-commerce management, with a proven track record of driving online sales growth. Experience in quick commerce or rapid delivery models is desirable as well. Technical Proficiency: Strong understanding of e-commerce platforms, digital marketing tools, SEO best practices, and web analytics. Familiarity with CMS and CRM systems is advantageous. Analytical Skills: Ability to analyze complex data sets to inform decision-making and strategy development. Leadership Abilities: Demonstrated experience in leading cross-functional teams and managing external partnerships. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and effectively. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and market conditions.