Sales Operations Manager

Job Description

Job Title: Sales & Operation Manager – Sea & Air Freight Location: Infopark, Kakkanad, Kochi Job Type: Full-Time Job Summary: We are seeking a proactive and detail-oriented Sales Coordinator cum Operations Executive to join our freight forwarding team. The ideal candidate will support the sales team in achieving targets and ensure smooth coordination of day-to-day logistics and operational activities. You will play a key role in bridging the gap between sales and operations to deliver exceptional service to our clients. Key Responsibilities:Sales Coordination: Support the sales team by preparing quotations, follow-ups, and customer correspondence. Maintain and update customer databases and sales records (CRM). Assist in preparing sales reports, presentations, and forecasts. Coordinate with clients for inquiries, bookings, and documentation requirements. Respond to customer queries regarding freight rates, transit times, and service options. Operations Execution: Coordinate with internal departments (Customs, Documentation, Transport) and external vendors (shipping lines, airlines, transporters). Ensure proper handling of import/export shipments – sea, air, and land. Track and update shipment status to clients and internal stakeholders. Ensure timely submission of shipping documents (BL, AWB, invoices, etc.). Handle post-shipment documentation and follow-ups. Requirements: Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field. 4+ years of experience in freight forwarding (sales/operations). Strong knowledge of international logistics, INCOTERMS, and shipping documentation. Proficient in MS Office; knowledge of freight ERP/CRM systems is a plus. Excellent communication, coordination, and problem-solving skills. Ability to multitask and work under pressure in a fast-paced environment. Preferred Qualities: Customer-oriented with a positive attitude. Strong organizational and time management skills. Team player with attention to detail and accuracy. Job Type: Full-time Pay: ₹17,043.74 - ₹30,000.00 per month Schedule: Day shift Fixed shift Work Location: In person