Job Description

Role & responsibilities Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance. Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training. Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management. Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Managing team KRA & KPI Organize, Plan and Implement monthly cyclic. Liaison with the Quality and Operations to identify, screen and execute process improvement plans. Should be able to work under pressure and ability to manage multiple stakeholders Performs all other duties as required. Preferred candidate profile Graduation from any stream Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire skills Operational knowledge of MS Office: Excel, Word and PowerPoint. Ability to develop training and methodology programs that are unique to the organizations goals, values and mission statement. Customer sales and service training experience Should have conducted training in BFSI Domain for a minimum of 1 years. Perks and benefits 5 days working rotational 2 week offs Fixed day shift Fixed salary + Incentives. Interested candidates send your resume on deepti.d@novactech.in or whats app your resume on 9821421946