Salesforce Administrator

Job Description

Overview Location - Bangalore / Chennai About Omnicom Global Solutions Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company. Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom. OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in OGS India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Why Omnicom Health (OH) At Omnicom Health, you’re not just starting a job—you’re becoming part of something bigger. As one of the largest and most specialized global healthcare networks, we’re dedicated to building the ideas and solutions of tomorrow. Your career here is about growth, impact, and the chance to shape the future of healthcare. Every day, the work you do will contribute to a greater cause, making a real difference in people’s lives. About Our Agency Snow Companies The first and largest global patient engagement agency, innovating direct-to-patient marketing since 2001. Our core business focuses on partnering with biotech and pharma brands to connect with real patients and caregivers to design and implement direct-to-patient initiatives. Whether we’re building connections between brands and their patients or crafting compliant, patient-facing communications, we create content that enlightens and empowers. No other agency has made a bigger impact on the lives of patients around the world. Know more at: https://snow-companies.com/ Responsibilities This is an exciting role and would entail you to: The Salesforce Administrator must be able to perform the following essential duties and functions: Reviews and understands general organization needs and context for development projects Facilitates requirements for gathering, prioritizing, and mapping Salesforce.com features to business processes and client requests Implements enhancements and rolls out new features to Salesforce.com Help set the direction and execution of future improvement priorities while working with various teams to improve how CRM information is used Designs and executes solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules Creates training and user documentation, and maintains ongoing documentation processes as business needs evolve or features are added Handles management between development sandboxes and production Salesforce.com environment Works directly with stakeholders and internal and external developers to plan and implement solutions Manages a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows Serves as a subject matter expert (SME) for Salesforce.com Shares best practices with team members to enhance the quality and efficiency of customer support and contributes to the knowledge base Develops reports, dashboards, and processes to continuously monitor data quality and integrity. Assists with “train-the-trainer” program, training people in the use of Salesforce.com. Handles customization of fields, page layouts, record types, reports, and dashboards. Develops and designs custom objects and code as needed. Customizes, configures, and manages flows The primary job functions and responsibilities include, but are not limited to, those listed Qualifications Bachelor’s Degree or equivalent related experience in business or technology This may be the right role for your if you have, Bachelor’s Degree or equivalent related experience in business or technology 5+ or more years as a Salesforce.com administrator Two or more years working with business teams on data migration and cleanup One or more years of project management Strong understanding of Salesforce.com best practices and functionality Proven experience developing Salesforce.com enhancements to support core business processes Experience with Appexchange and Salesforce-to-Salesforce transfers Python and HTML experience strongly desired Excellent technical, business, and people skills Provide high quality support via both telephone and email Well organized and flexible to meet continuously changing priorities and challenges Salesforce.com Administrator and Advanced Administration Certification preferred. Salesforce.com Developer Certification a plus Designs, develops and implements custom objects in SFDC. Implements triggers, workflows, and validation rules in SFDC Excellent project management skills with a sense of urgency Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upward with a positive attitude Creative and analytical thinker with strong problem-solving skills Excellent interpersonal and communication skills Experience working with sandbox and production environments to manage/test functional or process changes Demonstrated ability to provide instruction to audiences of varying technical backgrounds Passionate about solving challenges by leveraging database and technology solutions Show more Show less