Salesforce Business Analyst

Job Description

Salesforce Business Analyst Location: Noida, India (Work from office highly preferred but can be hybrid) Job Type: Full-Time Job Summary: We are seeking a detail-oriented and experienced Salesforce Business Analyst to join our team. This role requires strong analytical skills, industry expertise in utility operations, and a solid understanding of Salesforce to help drive digital transformation, customer engagement, and operational efficiency. Key Responsibilities: Gather, analyze, and document business requirements for projects involving utility operations (e.g., customer service, metering, billing, outage management). Translate business needs into functional and technical specifications, particularly for Salesforce-based solutions (e.g., Salesforce Service Cloud, Experience Cloud). Partner with business stakeholders to optimize workflows using Salesforce functionalities, including case management, customer interactions, and automation tools. Support system implementations, enhancements, and integrations with Salesforce and utility platforms such as SAP IS-U, Oracle Utilities, or Meter Data Management (MDM). Conduct business process analysis and propose improvements to drive efficiency and compliance. Facilitate workshops, stakeholder meetings, and solution design sessions. Collaborate closely with Salesforce developers, architects, and cross-functional business/IT teams. Develop user stories, acceptance criteria, test plans, and assist in user acceptance testing (UAT). Ensure business requirements align with regulatory and compliance needs in the utilities sector. Pratap Datla :: NOBLESOFT pratap@noblesoft.com :: Show more Show less