Job Description

A Salesforce Solution Engineer for Support at Apps Associates is a person who can offer L2 / L3 support to the customers on Salesforce in a shared model. Typical skills involve: Consulting: Understand the Customer Problem and be an Advisor, Draft possible Solution. Advise Customer on Best Practices and thus help on the Improvement Track. Review Customer's Org Time to Time and help them Optimize Application Usage. Should be well versed with Sales and Service Clouds (CPQ / FSL / any other clouds will be a value addition) Should be inclined towards working in a Support Environment. Config & Development: Should be able to transform the Solution into code / Configuration. Typical Code would include writing Automations, Test Classes, Extensions using APEX. Typical Configuration would include defining Flows, converting Workflows / Process Builders to Flows, User Maintenance, Email Templates, extending Objects / creating custom Objects, building / improving Reports / Dashboards, List Views Should be well versed with Unit Testing and Migration Typical Day: Review the assigned Issues / Enhancements. Figure out the Problem / Root Cause, suggest Recommendation. Upon approval from customer, develop and deploy the recommendations. Suggest possible improvements to Customer based on the Patch Releases that could aid better outcomes to customer. Track the progress under the assigned Issues, keep stakeholders updated.