Position Overview: We are seeking a talented and detail-oriented Technical Writer to join our dynamic team. The ideal candidate will collaborate closely with product management, engineering, and QA teams to create, validate, and maintain comprehensive software documentation. Responsibilities include developing installation guides, API guides, user guides, whitepapers, and training materials tailored to various user personas, such as IT, OT, end users, and partner organizations. This role also involves supporting the creation and maintenance of training materials like documents, slides, and videos. Key Responsibilities: Collaborate with cross-functional teams, including product management, engineering, and QA, to gather information and insights necessary for creating accurate and precise documentation. Create, update, and maintain technical documentation such as installation guides, API guides, user guides, and whitepapers. Develop documentation that caters to a diverse audience, including IT professionals, OT specialists, end users, and partner organizations. Ensure all documentation is clear, concise, and consistent with established standards and guidelines. Validate technical content with subject matter experts to ensure accuracy and completeness. Support the creation and maintenance of training materials, including documents, presentation slides, and educational videos. Utilize feedback from users and other stakeholders to improve documentation continually. Manage multiple projects simultaneously, ensuring timely delivery of high-quality documentation. Qualifications: Bachelors degree in Computer Science, Technical Communication, English, or a related field. Proven experience as a Technical Writer in the software industry, with a portfolio of previous work. Excellent written and verbal communication skills, with a keen eye for detail and clarity. Ability to write for various user personas, adapting style and complexity according to the audiences needs. Basic understanding of software development processes, APIs and technical concepts. Strong project management skills, with the ability to handle multiple priorities in a fast-paced environment. Collaborative mindset with the ability to work effectively with diverse teams. Experience in creating multimedia content, such as video tutorials and presentations, is a plus. Familiarity with technical writing tools such as Adobe FrameMaker, MadCap Flare, Confluence, or similar. Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, Industrial, media, Enterprise IT and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. Job Description Position Overview: We are seeking a talented and detail-oriented Technical Writer to join our dynamic team. The ideal candidate will collaborate closely with product management, engineering, and QA teams to create, validate, and maintain comprehensive software documentation. Responsibilities include developing installation guides, API guides, user guides, whitepapers, and training materials tailored to various user personas, such as IT, OT, end users, and partner organizations. This role also involves supporting the creation and maintenance of training materials like documents, slides, and videos. Key Responsibilities: Collaborate with cross-functional teams, including product management, engineering, and QA, to gather information and insights necessary for creating accurate and precise documentation. Create, update, and maintain technical documentation such as installation guides, API guides, user guides, and whitepapers. Develop documentation that caters to a diverse audience, including IT professionals, OT specialists, end users, and partner organizations. Ensure all documentation is clear, concise, and consistent with established standards and guidelines. Validate technical content with subject matter experts to ensure accuracy and completeness. Support the creation and maintenance of training materials, including documents, presentation slides, and educational videos. Utilize feedback from users and other stakeholders to improve documentation continually. Manage multiple projects simultaneously, ensuring timely delivery of high-quality documentation. Qualifications: Bachelors degree in Computer Science, Technical Communication, English, or a related field. Proven experience as a Technical Writer in the software industry, with a portfolio of previous work. Excellent written and verbal communication skills, with a keen eye for detail and clarity. Ability to write for various user personas, adapting style and complexity according to the audiences needs. Basic understanding of software development processes, APIs and technical concepts. Strong project management skills, with the ability to handle multiple priorities in a fast-paced environment. Collaborative mindset with the ability to work effectively with diverse teams. Experience in creating multimedia content, such as video tutorials and presentations, is a plus. Familiarity with technical writing tools such as Adobe FrameMaker, MadCap Flare, Confluence, or similar. About Us SymphonyAI Industrial is a leading provider of AI-powered solutions designed specifically for the industrial sector. Our mission is to revolutionize industrial operations by leveraging the power of artificial intelligence and machine learning to drive efficiency, safety, and innovation.

Key Responsibilities: Job Monitoring: Assist in monitoring and managing data processing jobs to ensure timely completion and accuracy. Client Communications: Act as a liaison between our team and clients, providing updates on job status, addressing queries, and ensuring client satisfaction. Automation: Collaborate with team members to identify opportunities for automation and contribute to the development and implementation of automation solutions. Scripting and SQL: Utilize basic scripting and SQL skills to support various operational tasks and initiatives. Analytical Skills: Apply analytical skills to troubleshoot issues, identify trends, and optimize processes for improved efficiency. Documentation: Maintain accurate records, documentation, and reports related to job monitoring, client communications, and automation activities. Collaboration: Work collaboratively with team members to achieve departmental goals and objectives. Pre-requisites: Proficiency in basics of scripting and SQL. Recent graduates in BE / MCA field. Strong analytical skills with the ability to problem-solve and make data-driven decisions. Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts to non-technical stakeholders. Proactive attitude with the ability to work independently and as part of a team. Prior experience or coursework related to data operations, job monitoring, or automation is a plus.

Job Title: Retail Business Development Representative Company: SymphonyAI Reports to: VP, Sales JOIN US! We are now hiring a Retail Business Development Representative to join our team! SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector. WHAT WILL YOU BE DOINGWe are looking for an experienced Business Development Representative to join our team and manage the relationship of approximately 25 active accounts per quarter for the APAC Region (primary focus will be Australia, India South East Asia). This is an exciting opportunity to drive growth within an organization where you will have a varied role developing business opportunities across our software solutions for the Retail CPG industry. Key Responsibilities Discovery process: Developing a deep understanding of the named accounts, through (but not limited to) the following: Mapping the organizational structures Identifying key decision makers / influencers Understanding the IT landscape Identifying the whitespace in terms of solution gaps Documenting the business strategy / challenges / opportunities of the account as it relates to Symphony Retail AI s solutions Using all available marketing tools and materials to best effect Formulating Strategies: On completion of the discovery process you will formulate strategies and/or tactics to successfully engage with the accounts including: Collaborating with the Solution Consulting team to ensure the value proposition is effectively communicated to the targets Owning, nurturing and lead generation of campaigns with these nominated accounts with a view to identifying sales opportunities to hand over to the sales executives at the right point in time Working with Marketing to develop appropriate content and programs Developing and maintaining strong business relationships with your accounts WHAT WILL YOU BRINGYou will have prior experience in a similar role, preferably working with retail or CPG software and/or application software. We are looking for you to demonstrate: Proven experience of demand generation A love of building strong client/prospect relationships, creating trust and rapport Skills in research and collation of relevant market information and analysis Excellent knowledge of inside sales processes and able to exploit them fully Fantastic communication skills and enjoy speaking with and listening to clients Strong team work ethic, a desire to support and create opportunities for your colleagues Proven planning and organization skills, you re a "self-starter" who can prioritize! SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries. Job Description Job Title: Retail Business Development Representative Company: SymphonyAI Reports to: VP, Sales JOIN US! We are now hiring a Retail Business Development Representative to join our team! SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector. WHAT WILL YOU BE DOINGWe are looking for an experienced Business Development Representative to join our team and manage the relationship of approximately 25 active accounts per quarter for the APAC Region (primary focus will be Australia, India South East Asia). This is an exciting opportunity to drive growth within an organization where you will have a varied role developing business opportunities across our software solutions for the Retail CPG industry. Key Responsibilities Discovery process: Developing a deep understanding of the named accounts, through (but not limited to) the following: Mapping the organizational structures Identifying key decision makers / influencers Understanding the IT landscape Identifying the whitespace in terms of solution gaps Documenting the business strategy / challenges / opportunities of the account as it relates to Symphony Retail AI s solutions Using all available marketing tools and materials to best effect Formulating Strategies: On completion of the discovery process you will formulate strategies and/or tactics to successfully engage with the accounts including: Collaborating with the Solution Consulting team to ensure the value proposition is effectively communicated to the targets Owning, nurturing and lead generation of campaigns with these nominated accounts with a view to identifying sales opportunities to hand over to the sales executives at the right point in time Working with Marketing to develop appropriate content and programs Developing and maintaining strong business relationships with your accounts WHAT WILL YOU BRINGYou will have prior experience in a similar role, preferably working with retail or CPG software and/or application software. We are looking for you to demonstrate: Proven experience of demand generation A love of building strong client/prospect relationships, creating trust and rapport Skills in research and collation of relevant market information and analysis Excellent knowledge of inside sales processes and able to exploit them fully Fantastic communication skills and enjoy speaking with and listening to clients Strong team work ethic, a desire to support and create opportunities for your colleagues Proven planning and organization skills, you re a "self-starter" who can prioritize! SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Transforming the Future with Innovation Join Us as a Strategic Partnerships Leader Key Responsibilities: Forge Robust Partnerships: Elevate Enterprise IT s market presence by architecting and nurturing strategic alliances with top-tier partners, including MSPs, Consultants, Global SIs, and Resellers. Innovative Sales Marketing: Design and implement joint sales and marketing strategies that drive substantial business growth and customer retention. Market Penetration: Be a critical driver in penetrating new markets, replacing existing solutions with Enterprise ITs cutting-edge offerings. Cultivate Relationships: Develop deep, influential relationships with C-level executives and other key stakeholders to align strategic objectives and ensure mutual success. Lead a Dynamic Team: Lead an ambitious team dedicated to expanding our global partnerships and alliance ecosystem. Industry Insight: Maintain an up-to-date understanding of industry trends, the competitive landscape, and product innovations. Customer Advocacy: Advocate for customer needs by providing valuable insights to the Product Development Team. What We re Looking For: Experience: 15-20 years of successful experience in Partner and Alliance Sales within IT services or SaaS environments. Track Record: Proven success in new business development and consistent revenue growth. Relationship Building: Strong ability to build and leverage relationships across all organizational levels, including C-level executives. Strategic Leadership: Exceptional strategic thinking and visionary leadership skills. Communication Skills: Excellent communication skills with the ability to articulate complex solutions clearly and persuasively. Entrepreneurial Spirit: Deep understanding of market needs and commercial acumen. Why Join SymphonyAIInnovative Environment: Work on the forefront of AI technology, contributing to transformative projects that impact industries worldwide. Growth Opportunities: Lead a high-impact team, expanding your career in a global role with significant influence. Collaborative Culture: Be part of a supportive and dynamic team environment that values innovation, ambition, and professional development. Ready to Drive TransformationIf you are passionate about innovation, partnerships, and driving industry change, we invite you to apply for this exciting role at SymphonyAI. Your next career milestone begins here. Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT (SymphonyAI Summit) and the public sector. SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers. We are one of the largest and fastest growing AI portfolios. SymphonyAI Enterprise IT is part of the Symphony AI group with over 3000 talented leaders, data scientists, and other professionals incubate and build SymphonyAI Group solutions. Job Description Transforming the Future with Innovation Join Us as a Strategic Partnerships Leader Key Responsibilities: Forge Robust Partnerships: Elevate Enterprise IT s market presence by architecting and nurturing strategic alliances with top-tier partners, including MSPs, Consultants, Global SIs, and Resellers. Innovative Sales Marketing: Design and implement joint sales and marketing strategies that drive substantial business growth and customer retention. Market Penetration: Be a critical driver in penetrating new markets, replacing existing solutions with Enterprise ITs cutting-edge offerings. Cultivate Relationships: Develop deep, influential relationships with C-level executives and other key stakeholders to align strategic objectives and ensure mutual success. Lead a Dynamic Team: Lead an ambitious team dedicated to expanding our global partnerships and alliance ecosystem. Industry Insight: Maintain an up-to-date understanding of industry trends, the competitive landscape, and product innovations. Customer Advocacy: Advocate for customer needs by providing valuable insights to the Product Development Team. What We re Looking For: Experience: 15-20 years of successful experience in Partner and Alliance Sales within IT services or SaaS environments. Track Record: Proven success in new business development and consistent revenue growth. Relationship Building: Strong ability to build and leverage relationships across all organizational levels, including C-level executives. Strategic Leadership: Exceptional strategic thinking and visionary leadership skills. Communication Skills: Excellent communication skills with the ability to articulate complex solutions clearly and persuasively. Entrepreneurial Spirit: Deep understanding of market needs and commercial acumen. Why Join SymphonyAIInnovative Environment: Work on the forefront of AI technology, contributing to transformative projects that impact industries worldwide. Growth Opportunities: Lead a high-impact team, expanding your career in a global role with significant influence. Collaborative Culture: Be part of a supportive and dynamic team environment that values innovation, ambition, and professional development. Ready to Drive TransformationIf you are passionate about innovation, partnerships, and driving industry change, we invite you to apply for this exciting role at SymphonyAI. Your next career milestone begins here. About Us SymphonyAI Enterprise IT, an innovative AI-powered firm based in Palo Alto, California. Our product range includes ITSM, ITAM, digital agent, and service automation solutions. With a global footprint covering North America, Southeast Asia, the Middle East, and India, were at the forefront of IT innovation. Recognized as an honorable mention in the 2024 Gartner Magic Quadrant for ITSM Platforms and consistently awarded as a Gartner Peer Insights Customers Choice for five consecutive years, Enterprise IT leads the way in industry innovation.

Reporting to the Senior Manager - IT, the Senior Application Support Engineer - IT will have a deep understanding of Microsoft Dynamics 365 CRM capabilities, combined with hands-on experience in automating workflows using Power Automate and delivering actionable insights using Power BI. This role will focus on optimizing customer relationship management processes, enhancing data reporting, and automating business operations to drive efficiency across the organization. Key Responsibilities: Design, configure, and implement Microsoft Dynamics 365 CRM solutions tailored to business requirements. Customize forms, views, workflows, and plugins to enhance CRM functionality. Develop and maintain integrations between Dynamics 365 and other enterprise systems. Automate workflows and business processes using Power Automate to streamline operations. Build, manage, and monitor automated flows for improved efficiency and user experience. Create custom reports, dashboards, and data visualizations in Power BI to support real-time decision-making. Analyze CRM and operational data with Power BI, providing actionable insights for business improvement. Integrate Power BI with Dynamics 365 for comprehensive reporting across applications. Collaborate with business stakeholders to gather requirements and translate them into CRM solutions. Provide technical support and guidance to users, ensuring effective utilization of D365, Power Automate, and Power BI. Collaborate with IT teams to integrate D365 with other systems for seamless data flow. Update and maintain CRM configurations and workflows to meet evolving business needs. Troubleshoot and resolve issues related to D365, Power Automate, and Power BI solutions. Stay current with new features and best practices to drive continuous improvement. Maintain comprehensive technical documentation for implemented solutions. Pre-requisites: Bachelors degree in Computer Science, IT, or related field. 10+ years in Microsoft Dynamics 365 CRM development, configuration, administration, and integration with third-party systems and APIs. Expertise in Power Apps, Sharepoint, Power Automate for workflow automation and Power BI for reporting and analytics. Proficient in customizing D365 CRM entities, forms, workflows, and building complex reports and dashboards in Power BI. Strong problem-solving, analytical, and communication skills; adept at managing priorities in fast-paced environments. Track record of delivering excellent customer service and support. Microsoft certifications in D365, Power Automate, or Power BI (preferred). Ability to work independently and collaboratively in dynamic, rotational shifts. Eagerness to learn new technologies and applications aligned with company needs. Introduction At SymphonyAI, we are building the leading AI SaaS company for enterprise transformation across the most critical industry sectors. We provide focused AI applications designed to rapidly solve challenging business problems and deliver breakthrough insights, increasing operational efficiencies and growing revenue for customers. Job Description Reporting to the Senior Manager - IT, the Senior Application Support Engineer - IT will have a deep understanding of Microsoft Dynamics 365 CRM capabilities, combined with hands-on experience in automating workflows using Power Automate and delivering actionable insights using Power BI. This role will focus on optimizing customer relationship management processes, enhancing data reporting, and automating business operations to drive efficiency across the organization. Key Responsibilities: Design, configure, and implement Microsoft Dynamics 365 CRM solutions tailored to business requirements. Customize forms, views, workflows, and plugins to enhance CRM functionality. Develop and maintain integrations between Dynamics 365 and other enterprise systems. Automate workflows and business processes using Power Automate to streamline operations. Build, manage, and monitor automated flows for improved efficiency and user experience. Create custom reports, dashboards, and data visualizations in Power BI to support real-time decision-making. Analyze CRM and operational data with Power BI, providing actionable insights for business improvement. Integrate Power BI with Dynamics 365 for comprehensive reporting across applications. Collaborate with business stakeholders to gather requirements and translate them into CRM solutions. Provide technical support and guidance to users, ensuring effective utilization of D365, Power Automate, and Power BI. Collaborate with IT teams to integrate D365 with other systems for seamless data flow. Update and maintain CRM configurations and workflows to meet evolving business needs. Troubleshoot and resolve issues related to D365, Power Automate, and Power BI solutions. Stay current with new features and best practices to drive continuous improvement. Maintain comprehensive technical documentation for implemented solutions. Pre-requisites: Bachelors degree in Computer Science, IT, or related field. 10+ years in Microsoft Dynamics 365 CRM development, configuration, administration, and integration with third-party systems and APIs. Expertise in Power Apps, Sharepoint, Power Automate for workflow automation and Power BI for reporting and analytics. Proficient in customizing D365 CRM entities, forms, workflows, and building complex reports and dashboards in Power BI. Strong problem-solving, analytical, and communication skills; adept at managing priorities in fast-paced environments. Track record of delivering excellent customer service and support. Microsoft certifications in D365, Power Automate, or Power BI (preferred). Ability to work independently and collaboratively in dynamic, rotational shifts. Eagerness to learn new technologies and applications aligned with company needs. About Us SymphonyAI is an enterprise AI company transforming the worlds largest industries with packaged AI applications. SymphonyAi is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth. As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights. SymphonyAi enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, IT and enterprise operations, and the public sector. We are on a mission to build a World Class Engineering Team with a high-performance culture. Over 3000 talented leaders, data scientists, and other professionals incubate and build SymphonyAI Group solutions.

We are seeking a highly experienced and motivated Director of Technical Services for our Enterprise IT Service Management (ITSM) product line In this leadership role, you will drive the technical strategy, oversee product deployment, and ensure exceptional customer support Your expertise and leadership will be crucial in guiding our implementation teams to success Key Responsibilities: Technical Strategy and Roadmap: Develop and maintain the technical strategy and roadmap for our ITSM product line, aligning with company goals and customer needs Collaborate with product management and stakeholders to prioritize enhancements and new features, based on market trends and customer feedback Technical Leadership: Lead, mentor, and inspire a team of architects, subject matter experts, and technical engineers for high-quality product deployment and delivery Establish best practices and standards for software deployment, quality assurance, and technical support Foster a culture of innovation and continuous improvement Product Deployment: Oversee the design, testing, and deployment of ITSM products for global customers Experience with tools like ServiceNow, HP, BMC, or CA is advantageous Implement processes for Service Strategy, Service Design, and Continuous Service Improvement Lead the development of Service Portfolio and Service Catalog, and establish OLAs and SLAs with stakeholders Strive to establish the team as a Service Management Center of Excellence Work closely with cross-functional teams for timely product releases and updates Customer Support and Success: Ensure exceptional technical support and services, ensuring high customer satisfaction and prompt resolution of issues Act as the escalation point for critical technical issues, collaborating with internal teams and customers Stakeholder Management: Build strong relationships with internal and external stakeholders, including customers, partners, and vendors Provide regular updates to executive management on project status, implementation support, and team performance Qualifications and Experience: Bachelor s or master s degree in Computer Science, Engineering, or a related field ITIL Expert certification is a significant advantage 12+ years of experience in software deployments and technical management, focusing on Enterprise IT Service Management or similar products Proven leadership and mentoring experience with high-performing technical teams Strong knowledge of ITSM best practices and standards (e g , ITIL, COBIT, ISO/IEC 20000) Proven experience managing large-scale customer projects globally Strong customer orientation and excellent relationship management skills Exceptional communication, presentation, and interpersonal skills What We Offer: Competitive salary and comprehensive benefits package A collaborative and innovative work environment Opportunities for professional growth and development Join us at SymphonyAI and make a significant impact on the future of Enterprise IT Service Management solutions We look forward to welcoming a dynamic leader who can drive success and innovation Introduction SymphonyAI is at the forefront of innovation, leveraging cutting-edge artificial intelligence and machine learning technologies to transform industries and drive business growth As a global leader in AI-powered solutions, we empower organizations to harness the full potential of data-driven insights SymphonyAI enterprise applications rapidly deliver transformative business value across retail, CPG, financial services, manufacturing, media, Enterprise IT (SymphonyAI Summit) and the public sector SymphonyAI combines unrivalled AI technology, vertical expertise and industry-specific data and insights into applications that drive the highest value for customers We are one of the largest and fastest growing AI portfolios Job Description Position Summary: We are seeking a highly experienced and motivated Director of Technical Services for our Enterprise IT Service Management (ITSM) product line In this leadership role, you will drive the technical strategy, oversee product deployment, and ensure exceptional customer support Your expertise and leadership will be crucial in guiding our implementation teams to success Key Responsibilities: Technical Strategy and Roadmap: Develop and maintain the technical strategy and roadmap for our ITSM product line, aligning with company goals and customer needs Collaborate with product management and stakeholders to prioritize enhancements and new features, based on market trends and customer feedback Technical Leadership: Lead, mentor, and inspire a team of architects, subject matter experts, and technical engineers for high-quality product deployment and delivery Establish best practices and standards for software deployment, quality assurance, and technical support Foster a culture of innovation and continuous improvement Product Deployment: Oversee the design, testing, and deployment of ITSM products for global customers Experience with tools like ServiceNow, HP, BMC, or CA is advantageous Implement processes for Service Strategy, Service Design, and Continuous Service Improvement Lead the development of Service Portfolio and Service Catalog, and establish OLAs and SLAs with stakeholders Strive to establish the team as a Service Management Center of Excellence Work closely with cross-functional teams for timely product releases and updates Customer Support and Success: Ensure exceptional technical support and services, ensuring high customer satisfaction and prompt resolution of issues Act as the escalation point for critical technical issues, collaborating with internal teams and customers Stakeholder Management: Build strong relationships with internal and external stakeholders, including customers, partners, and vendors Provide regular updates to executive management on project status, implementation support, and team performance Qualifications and Experience: Bachelor s or master s degree in Computer Science, Engineering, or a related field ITIL Expert certification is a significant advantage 12+ years of experience in software deployments and technical management, focusing on Enterprise IT Service Management or similar products Proven leadership and mentoring experience with high-performing technical teams Strong knowledge of ITSM best practices and standards (eg, ITIL, COBIT, ISO/IEC 20000) Proven experience managing large-scale customer projects globally Strong customer orientation and excellent relationship management skills Exceptional communication, presentation, and interpersonal skills