Job Description

Job Title: Cloud Engineering and Operations Scrum Master / Kanban Coach (6-Month Assignment) Location: Bangalore, India (Need Remote collaboration with US) Reports To: SRE Manager Experience Level: Overall 8+ years and 3+ years (Agile Coaching / Cloud Engineering and Operations -aligned teams) Job Summary We are seeking a Scrum Master with deep Kanban expertise to act as a process coach and Agile systems designer for our Cloud Engineering, Cloud Operations and Site Reliability Engineering (SRE) team on a 6-month contract. This role goes beyond standard Agile facilitation you ll lead the creation, rollout, and continuous improvement of delivery practices in a complex SRE environment. The ideal candidate will bring practical Kanban experience, coaching skills, and strong knowledge of tools like Azure DevOps and BMC Helix. Key Responsibilities Agile Process Design Implementation Define, implement, and refine Kanban-based delivery practices suited for platform/SRE teams. Establish cadences, WIP limits, workflow policies, and a pull-based system that reflects the dynamic nature of SRE work. Design and evolve Kanban boards in Azure DevOps, mapping to real operational workstreams. Translate unstructured work into trackable backlog items and actionable tasks. Help integrate workflows between Azure DevOps (build engineering) and BMC Helix (CMDB, incidents, standard requests). Coaching Cultural Enablement Coach SRE engineers, managers, and stakeholders on Agile/Kanban principles and the value of structured workflows. Build team discipline around logging work, limiting WIP, and managing flow. Guide leaders and stakeholders in their roles within a Kanban system (e. g. , replenishment, prioritization, demand management). Create training materials and run working sessions as needed. Agile Delivery Operational Support Facilitate Kanban ceremonies: stand-ups, story development, story analysis, retrospectives, replenishment, and flow reviews. Track and report flow metrics (cycle time, lead time, blocker aging) to drive improvement. Support team coordination across time zones (India, US). Coordinate compliance- and audit-related tasks as part of operational tracking. Requirements Experience: 3+ years in Agile coaching or Scrum Master roles with demonstrated experience in process design for DevOps/SRE/Platform teams. Kanban Expertise: Hands-on experience building and coaching Kanban systems. (Kanban System Design [KMP-I] or similar is a plus. ) Tools: Azure DevOps: backlog design, board configuration, work item taxonomy BMC Helix or Service Now: awareness of CMDB and operational work integration Soft Skills: Excellent facilitation, coaching, and change management skills. Ability to influence without authority. Technical Understanding: General familiarity with CI/CD, incident management, cloud services (Azure), and reliability-focused workflows. Nice to Have Experience integrating Agile systems with ITSM tools (like BMC Helix). Knowledge of SRE concepts: SLIs, SLOs, incident postmortems, automation-first mindset. Familiarity with SOC compliance, infrastructure change controls, or regulated environments.