SD Analyst

Job Description

Axiom Technologies is a Global-based entity with a history of providing managed IT solutions to global, medium- and large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Have direct involvement in the work being undertaken by the team; Provide technical advice to the team Where the customer is global, liaise with counterparts from other global service desks, to ensure re-distribution of training/awareness Carry out performances appraisals and assessments on a regular basis Coach, develop and motivate team members Perform call shadowing and additional coaching during the take on of new/ incremental business Owning ticket performance of service desk against Incident and Change tickets. Reports (If required as per contract) Experience in a similar role 5+ years of relevant experience.