Job Description

Role Overview: Are you a results-driven Senior Account Manager with a passion for building long-term customer relationships and exceeding revenue targets ? Were looking for a dynamic professional to join our team and take ownership of our key enterprise accounts . In this role, youll drive upselling and cross-selling opportunities , collaborate with cross-functional teams, and deliver an exceptional customer experience . If you’re a strategic thinker with a proven track record in account management , we want to hear from you! Key Responsibilities: Account Ownership: Take end-to-end responsibility for managing key enterprise accounts , ensuring financial and sales goals are consistently met or exceeded. Revenue Growth: Identify and capitalize on upselling and cross-selling opportunities to achieve and surpass revenue targets . Customer Collaboration: Partner with the Customer Success team to uncover new opportunities and deliver on customer expectations. Insights & Feedback: Provide actionable insights to product and marketing teams to enhance brand recall and drive sales growth. Experience Optimization: Analyze existing accounts to identify opportunities for improving the customer journey and boosting customer satisfaction . Market Analysis: Conduct market research and recommend strategies for expanding within specific industry segments . Customer Engagement: Build and nurture long-term relationships with customers through regular interactions and exceptional support. Team Collaboration: Work closely with cross-functional teams to ensure seamless customer experiences and resolve escalated service issues. Proactive Problem-Solving: Address customer concerns with a strategic and solution-oriented mindset , ensuring high levels of customer retention. Qualifications: Essential Skills: 8-10 years of experience in key/enterprise account management . Proven track record of achieving revenue growth and exceeding sales targets. Excellent communication, negotiation, and email-writing skills . Strong team player with a strategic mindset and a proactive approach . Desired Skills: Experience with CRM platforms (e.g., Salesforce). Familiarity with analytical tools such as Tableau or similar. Knowledge of market trends and customer behavior analysis . What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients. We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual. Plus, we offer The freedom and flexibility to handle your role in a way that’s right for you Gain exposure to a dynamic and growing global business environment Exposure to innovative and cutting-edge technology and tools Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality. About SMS Magic: Founded over 15 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”. If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.