Job Description

Job Purpose: This position is responsible for managing credit collections for Global region by handling accounts receivable, handling collections and maintain data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues. Duties and Responsibilities: Collect customer payments in accordance with payment due dates • Reviews and prioritizes open accounts for collection efforts • Role of mentor and back up for the associates in charge of and bringing them up the learning curve. • Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented. Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc. • Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied. • When necessary, escalate collection problems to Management and/or Sales Team to assist in collection/resolution process. • Approve and authorize release of orders according to credit line and payment history within established guidelines. • Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team. • Work on special projects, e.g., account clean up, as needed • Identify issues attributing to account delinquency and discuss them with management. • Review and monitor assigned accounts and all applicable collection reports. • Provide timely follow-up on payment arrangements • Process Payments & Refunds as applicable • Resolve billing and customer credit issues • Update account status records and collections effort • Report on collection activity and accounts receivable status • Mail correspondence to customers to encourage payment of delinquent accounts. Essential: Articulate with good communication and presentation skills Strong analytical capabilities Microsoft excels proficient Good inter-personal skills and with a hands on approach Ability to work independently without much supervision Resilient, pragmatic and hardworking Structured thinker, good on both strategy and detail Can be rapidly effective in a matrix structure Demonstrated the ability to balance multiple changing priorities in a highly dynamic. Graduates or Postgraduates in the field of Finance or Commerce. Experience in Shipping/Logistics would be an added advantage. Character and Personal Qualities: Role specifics: Determined, drive to see things through to completion at pace, willingness to challenge stakeholders Flexible, ability to manage multiple priorities and pressure Inquisitive, interest in understanding underling business drivers Inchcape’s Clarified Personality: Assertive, point the way provide solutions and lead by example Articulate, share expertise, knowledge and opinions with passion and precision Uncomplicated, smooth, and efficient service. QHSSE – Health, Safety, Security and Environment (Mandatory requirements) Championing appropriate health, safety, security, and environment (HSSE) risk assessments becomes part of the company culture. • Accountable for the implementation and monitoring of actions that mitigate risk and enhance controls/processes, to ensure that QHSSE of all Inchcape Stakeholders are known and staff/suppliers/crew feel empowered and accountable for their own safety. • Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System. • Ensure that appropriate resources are allocated to control QHSSE risk. • Accountable for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk.