Job Description

Required Skills Technology | Infrastructure Monitoring Tool - SolarWinds Technology | Infrastructure Monitoring Tool - SCOM Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | SCP As a Level 2 SCOM/SolarWinds Administrator, you will be responsible for assisting in the setup, configuration, and maintenance of SCOM/SolarWinds monitoring solutions for our IT infrastructure. You will work closely with senior SCOM/SolarWinds administrators and ensure that our systems are effectively monitored and incidents are addressed promptly. Key Responsibilities: 1. SCOM Setup and Configuration: - Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions. - Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems. 2. Alert Monitoring and Incident Management: - Monitor alerts and notifications generated by SCOM to identify potential issues or incidents. - Assist in the identification and categorization of incidents and take appropriate actions as required. 3. Data Collection and Analysis: - Assist in collecting and analyzing monitoring data to identify performance trends and potential problems. - Help in creating basic reports and dashboards to track IT infrastructure resources. 4. Documentation: - Maintain documentation of SCOM configurations, changes, and best practices. - Update knowledge base articles to facilitate efficient incident resolution. 5. User Support and Training: - Provide basic support to end-users who need assistance with SCOM functionalities. - Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds: - Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM(Network Configuration Manager) and NTA (Network Traffic Analyzer ) - Should h an expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product - Experience configuring monitors using SNMP, SSH (Secu