Senior AI Learning & Development Architect

Job Description

Meet Our Team Join our dynamic Sales Enablement & Effectiveness team, based in India, where innovation meets impact! We leverage cutting-edge technology and AI to strengthen our relationships with global clients and partners. As part of Sales Enablement & Effectiveness team, the CLSA team plays a pivotal role in supporting our global LSA initiatives by delivering highquality courses and certifications, empowering professionals within the Pega ecosystem. Role You will be part of the CLSA team and in this role, you will collaborate closely with our global leadership to drive key initiatives, including but not limited to: Developing AI-powered tools to enhance learning and certification processes. Utilizing Agentic AI to build the AI Enablement Engine. Building and enhancing internal applications to improve efficiency. Designing new strategies for the success of the Sales Enablement & Effectiveness team. Authoring LSA courses, curricula, and certifications. Contributing to the growth of the LSA talent pool by supporting training efforts. Conducting and supporting workshops for clients and partners. Picture Yourself At Pega Pega is changing the way the world builds software. In this role, you’ll help Pega, our Partners and our clients deliver the next generation customer centric solutions. The Sales Enablement & Effectiveness team works with our stakeholders across the US, APAC, and EMEA regions to ensure they can effectively sell and implement Pega solutions. What You'll Do At Pega As a Lead System Architect (LSA) in the Sales Enablement & Effectiveness team, you’ll play a critical role in empowering Pega professionals and driving innovation through AI. Your responsibilities will include: Leverage AI for Innovation: Utilize Pega GenAI and Agentic AI tools to enhance internal Pega applications, collaborating closely with the AI Enablement Engine team to drive intelligent automation and process optimization. Develop and Enhance Learning Solutions: Design and update LSA course and certification for each new Pega version, incorporating the latest features like Pega GenAI and Agentic AI to ensure cutting-edge training content. Create Assessments and Scenarios: Build questionnaires for the LSA Mission Test and other LSA exams, as well as practical exam scenarios for LSA App Design and Build assessments, ensuring alignment with Pega best practices. Support LSA Certification Programs: Evaluate LSA exams, provide feedback to candidates, and support administrative tasks for the CLSA team, such as managing certificationrelated inquiries and processes. Collaborate Globally: Work closely with internal teams, external stakeholders, and leadership across regions to explain architectural decisions, align on enterprise best practices, and incorporate constructive feedback to improve outcomes. Support Enablement Programs (Optional): Contribute to enablement initiatives, such as: Instructor-Led Training (ILT) classes for LSA courses. Facilitating CLSA exam prep clinics, mentored CLSA programs, and CLSA office hours. Participating in CLSA meetups and Continuous Excellence Enablement webinars. Drive Go-to-Market (GTM) Initiatives: Actively participate in GTM activities, showcasing Pega’s capabilities to partners and customers through enablement sessions and thought leadership. Additional Expectations Demonstrate urgency and initiative in delivering high-quality results, proactively addressing issues while taking ownership of outcomes. Foster alignment through active listening, constructive collaboration, and two-way communication to ensure continuous improvement. Understand the deeper needs behind requirements, ensuring solutions deliver long-term value. Be willing to travel up to 25% of the time, as needed, to support global enablement programs and initiatives. Who You Are We’re looking for a passionate, highly technical, and collaborative Lead System Architect who thrives in a fast-paced environment. You bring: Proven experience as a hands-on technical architect, working across all phases of the software development life cycle in customer-facing roles. Exceptional communication skills and a track record of collaborating with diverse teams, including technical architects, business users, and IT professionals. Familiarity with Pega platforms and a strong interest in leveraging AI and emerging technologies to drive innovation. A proactive mindset, with a passion for learning, problem-solving, and delivering impactful solutions. What You've Accomplished You bring a strong technical foundation and a proven track record of success, including: 10-12 years of software development experience, specializing in designing and implementing model-driven, enterprise-level business solutions, with hands-on expertise as a Pega Certified Lead System Architect (LSA). Must be a Pega Certified Lead System Architect (PCLSA) A bachelor’s degree in computer science / computer engineering / electrical/ electronic engineering, or a related field. Advanced knowledge of Pega GenAI and Agentic AI capabilities, with experience leveraging these technologies for intelligent automation, predictive analytics, and autonomous decision-making in enterprise solutions. Strong understanding of Pega’s Center-out business architecture, DX API, and end-to-end design and implementation processes. Hands-on experience in designing and developing complex use cases using Pega, delivering solutions that meet both functional and non-functional requirements (NFRs) while adhering to Pega best practices and guardrail compliance. Proven ability to drive governance through PDC (Pega Diagnostic Cloud) analysis, issue resolution, and promotion of Pega best practices within project teams. Extensive experience working in agile/scrum environments, collaborating effectively with cross-functional teams. Deep familiarity with multi-channel business architectures, including Pega Customer Decision Hub (CDH), Pega Robotics, mobile platforms, modern front-end frameworks, legacy systems, and third-party integrations, along with their key interdependencies. Hands-on expertise in cloud-based deployments, infrastructure management, and application administration, with a strong understanding of Pega Cloud, AWS, Azure, or Google Cloud environments, ensuring scalable and secure solution delivery. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company Job ID: 22029 Show more Show less