Senior Analyst GBS Commercial

Job Description

Dreaming big is in our DNA Its who we are as a company Its our culture Its our heritage And more than ever, its our future A future where were always looking forward Always serving up new ways to meet lifes moments A future where we keep dreaming bigger We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential The power we create together when we combine your strengths with ours is unstoppable Are you ready to join a team that dreams as big as you do AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology The teams are transforming Operations through Tech and Analytics, Do You Dream Big We Need You, Job Title: Senior Analyst Social listening & Consumer Insights Location: Bangalore Reporting to: Manager Digital Marketing PURPOSE OF ROLE We are seeking a skilled and analytical Social Listening Analyst to design, execute, and deliver custom social listening reports that inform strategic decision-making across the organization The role involves engaging with stakeholders to gather business requirements and translating them into structured, platform-specific queries that monitor social conversations around internal brands, competitors, products, marketing campaigns, and key events, The Analyst will be responsible for conducting in-depth analysis of unstructured social media data, identifying key themes and sentiment drivers, and synthesizing findings into concise, insight-driven narratives The ability to differentiate meaningful signals from noise and communicate insights in a business-relevant context is critical, This role requires a high degree of independence, as assignments may lack predefined templates or processes The ideal candidate will demonstrate strong problem-solving capabilities, comfort with ambiguity, and the ability to manage cross-functional collaboration effectively Additionally, the role includes working with multilingual content, requiring the Analyst to derive culturally contextualized insights from non-English sources, KEY TASKS AND ACCOUNTABILITIES Consult with stakeholders to define social listening topics, metrics, and filtering criteria aligned to business objectives across standard, ad-hoc, and industry reports, Design and implement social listening setups, including query parameters, keyword configurations, and dashboard creation across approved tools, Pull, interpret, and analyze data from social listening platforms to assess volume, sentiment, conversation drivers, influencer activity, and emerging trends, Collaborate with cross-functional teams including Marketing Insights, Marketing, and Brand teams to integrate social media insights into broader research initiatives and campaigns, Champion a holistic, consumer-centric view connecting the dots between what consumers say, how they engage, and what influences their perceptions and behaviors, Present insights and recommendations in a clear, structured manner to inform strategic and tactical decision-making, Create and edit reporting deliverables in PowerPoint, Excel, and newsletter formats that effectively transform social data into actionable narratives, Visualize findings through charts, tables, and infographics to clearly communicate insights to diverse stakeholder groups, Maintain a recurring and ad-hoc reporting calendar, ensuring timely and accurate delivery of outputs, Demonstrate high attention to detail and data accuracy in all reports, with strong written communication and data storytelling skills, Proactively refine and optimize social listening queries to ensure data relevance, minimize noise, and enhance the quality of insights, Monitor and share industry best practices and case studies to support capability building within the insights function, Adhere to global social listening collaboration protocols, ensuring alignment with enterprise standards and processes, Apply a blend of technical proficiency, business acumen, and interpersonal skills to interpret data and influence key stakeholders, Manage multiple projects simultaneously while maintaining high quality and consistency across deliverables, Contribute to identifying earned consumer engagement patterns, as well as analyzing campaign-related performance across platforms, QUALIFICATIONS, EXPERIENCE & SKILLS Previous Work Experience 2 4 years of experience in social listening, consumer insights or social media marketing roles, Experience building Boolean queries and refining search logic for accuracy and relevance, Basic understanding of sentiment analysis and natural language processing, Ability to identify emerging trends within the beverage industry and broader social media landscape; culturally aware and informed on global digital conversations, Skilled at distilling complex datasets into clear, concise, and business-relevant insights, Strong multitasking and time management abilities with a consistent track record of delivering high-quality outputs under tight deadlines, Naturally curious and detail-oriented, with a deep interest in uncovering the ?why? behind social trends and behavioral shifts, Self-starter with a strong sense of ownership, accountability, and a proactive approach to problem-solving, Ability to work both independently and collaboratively in a cross-functional, fast-paced environment, Technical Skills Required Proven experience with social listening and analytics platforms such as Brandwatch, Sprinklr, Cision, Emplifi, or equivalent tools, Experience in Consumer Insights tools such as GWI, CreatorIQ, MeltWater or equivalent tools, Strong understanding of social media platforms and ecosystems, including Facebook, Instagram, X (formerly Twitter), YouTube, blogs, forums, and emerging channels, Demonstrated analytical skills with experience in data gathering, interpretation, and the development of actionable, insight-driven recommendations, And above all of this, an undying love for beer! We dream big to create future with more cheers,