Job Description

I. Job Summary Delivers, assesses and coaches the designated training curricular according to the needs of the organization as determined by the leadership and training teams. Completes the final evaluation and conducts the final coaching session to determine participants success. II. Essential Duties and Responsibilities Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives. Create training calendars bases on the TNI and communicate monthly planning to the relevant stakeholders Coordinate logistics for training sessions, including scheduling, venue arrangements, and participant communications Facilitating engaging training sessions, workshops, and other educational activities Organize follow-up sessions (classroom/ virtual) to ensure learning implementation Design program contents utilizing a variety of instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures Manage eLearning content in Learning Management System (LMS) to reflect our most current program offerings, learners engagement and social learning Implementing e-learning strategies, including online courses and webinars, to enhance accessibility and convenience Monitoring and evaluating training programs effectiveness, success, and ROI periodically Maintain and update data related to training programs covering entire training program cycle Managing the Learning Management System (LMS) and ensuring that it meets the needs of the organization Lead and manage New Hire Orientation Program (NHOP) for the location which includes multiple stakeholders III. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Any graduate can apply. Experience & Skills Required: 3-5 years experience in the delivery of learning and development programs; preferably in a global MNC. Ability to comfortably interact with all levels of employees, including frontline team members through executive leadership. Ability to work on multiple projects simultaneously, maintaining momentum, and managing to project due dates. Excellent time management skills (prioritizing and follow-up) Excellent communication and negotiation skills; sharp business acumen. Stakeholder Management. Facilitation and Presentation skills. Understanding of behavioral assessment is a plus. Hands-on experience in working on tools such as Canva and Articulate 360 is a plus. Implementing e-learning strategies, including online courses and webinars, to enhance accessibility and convenience. Prior experience in managing an eLMS is preferred. Required Technical/Functional Skills Behavioral Skills Facilitation and Presentation Interpersonal Communication Stakeholder Management Business Acumen Time Management Collaboration Integrity and Honesty Technical Skills MS Office tools, including Excel, PowerPoint (must have) SharePoint, Power BI (good to have) Managing meeting tools, preferable MS Teams and Calendar ID Tools like Canva/ Adobe/ Articulate 360 (good to have)