Job Description

ITIL Processes and Tech Modernization: Objectively support the setup of ITIL-driven processes and tech modernization initiatives while adhering to governance standards and reducing costs through automation. Focus on lowering costs by identifying and implementing automation opportunities and leveraging modern technologies. Promote and support democratization of technology to enable broader access and utilization across the organization. BI Platform Architecture and Setup: Design reference BI platform architecture blueprints for both on-premises and cloud deployments to ensure a robust and scalable setup. Install and configure BI platforms on-premises or on cloud IaaS/PaaS/SaaS environments, coordinating with relevant cloud teams to provision necessary resources and capacities. Establish security controls for interactive and service usage, including monitoring and delegated administration to safeguard the environment. Monitoring, Maintenance, and Support: Use built-in tools, custom reports, and external agents to monitor usage, performance, and resource utilization of the BI platform. Perform regular health checks and audits, providing health and sizing recommendations to ensure optimal performance. Offer priority support during outages, planned deployments, and maintenance. Troubleshoot issues, conduct root cause analysis, and provide recommendations to prevent future problems. Automation and Documentation: Identify opportunities for automating manual tasks and develop scripts using CLI/APIs. Explore DevOps practices such as containerization and automated access approvals through ticketing integrations. Perform regular backups, simulate restores, and conduct disaster recovery (DR) exercises to ensure compliance and data protection. Maintain comprehensive documentation of configurations, standard operating procedures (SOPs), issues and root cause analyses (RCAs), and critical observations and recommendations. Work and Technical Expertise: Essential Skills: Proficient in Linux including shell scripting and various system/networking/security commands Basic hands on on cloud platform infrastructure components like EC2, VPC, Load Balancers in AWS and/or VMs, Containers, Virtual Networks in Azure Desirable Skills: Knowledge on Web Servers like IIS and Tomcat Knowledge on RDBMS and SQL skills Knowledge of enterprise technologies - Active Directory, SAML, SSO, DNS, Load balancer, etc. Qualifications: Bachelor s degree in computer science, engineering, or related field (Master s degree is a plus) Demonstrated continued learning through one or more technical certifications or related methods At least 7 years of IT experience; relevant 5 years of experience on Business Intelligence/Analytics Platform Administration Qualities: Self-motivated and focused on delivering outcomes for a fast growing team and firm Able to communicate persuasively through speaking, writing, and client presentations Able to consult, write, and present persuasively Able to work in a self-organized and cross-functional team Able to iterate based on new information, peer reviews, and feedback Able to work with teams and clients in different time zones