Job Description

Code Review : Perform detailed code reviews to ensure best practices, coding standards, and security protocols are followed. Provide constructive feedback to developers and recommend improvements to maintain code quality. Technical Investigations : Conduct in-depth technical investigations into complex issues, identify root causes, and develop solutions to prevent recurrence. Collaborate with cross-functional teams to implement fixes and improvements. Priority 1 (P1) Incident Management : Lead the response to P1 incidents, coordinating across teams to ensure timely and effective resolution. Communicate effectively with stakeholders during incidents and provide post-incident analysis and documentation. Root Cause Analysis (RCA) : Conduct RCAs for major incidents, identifying corrective actions to mitigate future risks. Provide insights on incident trends and recommend proactive measures. Technical Documentation : Create and maintain detailed documentation for code reviews, incident investigations, and RCAs. Ensure knowledge is shared effectively across teams for continuous improvement. Continuous Improvement : Identify areas of improvement in processes and tools, propose enhancements, and lead initiatives to improve code quality, incident response, and system reliability. Qualifications: Education : Bachelor s degree in Computer Science, Software Engineering, or related field. Experience : 5-7 years in a technical role involving code review, incident investigation, and incident management. Technical Skills : Proficiency in Python, SQL , Batch Scripting Strong understanding of software architecture, debugging, and troubleshooting. Experience with incident management tools like Salesforce and code review tools Git, Bitbucket. Problem-Solving Skills : Ability to analyze complex issues quickly and determine effective solutions. Strong critical thinking and troubleshooting skills. Communication : Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. Preferred Qualifications: Certifications : Relevant certifications such as ITIL, AWS Certified Developer, or Certified ScrumMaster. Additional Experience : Experience with DevOps practices, CI/CD pipelines, and automation tools.