Senior Asset Engineer

Job Description

Senior Asset Engineer at Midland Credit Management, Inc. When You Join Our Team, We Join Yours Whether youre just starting out or looking for something new, we invite you to explore a career with us. MCM knows that our people drive our success, are our innovation, and shape our future. Here you will create real, meaningful change in the lives of our consumers, colleagues, and communities. At MCM, we won t just work together; we ll craft an extraordinary workplace together. Job Description The individual responsible to perform below mentioned tasks in organization: Timely providing 100% correct data to the business counterparts Tracking and updating all assets in SNOW as well as in master inventory Take care of all procurement tasks Timely closure of all SNOW and workday tickets Manage weekly, quarterly, yearly, internal, and external audit. Manage customer escalation in professional manner, timely closure to the same. Process documentation and implementation New joiner training and upskilling Build quality tracker, update, and maintain them Proficient in organization tools and processes Perform all BAU tasks as per business requirement Managing asset lifecycle of company s IT inventory Work independently and or lead projects as assigned to successful completion. RESPONSIBILITIES Good exposure and hand-on knowledge in currently used SNOW, Workday, CMDB tools 25% Should have good hardware understanding of desktop, laptop, Network printers, IP Phone etc. and have knowledge of relevant IMAC / Asset lifecycle management processes 20% Responsible for providing requested reports without any glitches, data management, handle customer escalation efficiently and asset tracking 25% Ticket Management (Assignment, Monitoring) also Make sure tickets are closed within agreed SLA. Handel and revert on escalated emails to users which required immediate attention. Help desktop team with providing required hardware in designated time 10% MINIMUM REQUIREMENTS KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Perform daily and long-term operational and strategic management of hardware and software Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle Ensure effective management of the CMDB and that the content contained is accurate Provide supervision to staff of procurement analysts Managing and maintaining inventory databases and records of information such service agreements, and warranties for the organization s hardware. Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports Proven ability and experience in executing strategic asset management processes successfully Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle Responsible to ensure e-waste disposal and increase efficiency by making the best use of existing IT asset hardware and avoiding excess asset purchases. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Strong documentation skills. Ability to present ideas in user-friendly, business-friendly, and technical language. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong vendor management and negotiation skills Strong knowledge of IT Service Management processes, ServiceNow experience, as well as experience with Discovery tool PREFERRED QUALIFICATIONS We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Inclusion and Belonging We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices AVTAR - Best Companies for Women 2024 Hall of Fame India You have not viewed any jobs recently You have not saved any jobs yet Sign Up for Job Alerts Don t see what you re looking for? Sign up for job alerts and we ll notify you when jobs become available. Sign Up for Job Alerts Don t see what you re looking for? Sign up for job alerts and we ll notifiy you when jobs become available. Please select a category and location option. Click Add to create your job alert. IT, Gurgaon, Haryana, India Click verify once there are none left. Please select all matching images. Please also check the new images. Please select around the object, or reload if there are none.