Job Description

Business Function Group Technology and Operations (TO) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality control, technology, people capability and innovation. In Group TO, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels Roles Responsibilities Ensure technical assurance in significant projects, for the delivery of quality technical deliverables Well versed with ITIL Concepts - Incident, Problem, change and Release Management Knowledge management Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client s incident management process Escalate incident and event tickets to Level2 teams within defined SLA in compliance to client s incident management process Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution Provide trend analysis and root cause analysis on recurring incidents and defects Review and plan continuous improvements to ensure smooth running of the applications Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.) Build and update knowledge base from incident and problem tickets Must comply with client s standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures guidelines Requirements Minimum 6+ years proven working experience Must have good understanding of ETL /Big Data Platform Hand on experience on Spark, Hive, Pyspark, Python, Hadoop/Cloudera Any Cloud Storage platform Data management/processing/governance tools experience Awareness of Agile Frameworks and JIRA Familiar with prod support role and should be ready to work in 24/7 support with rotational shifts Master s or bachelors degree in computer science or a related field