Senior Associate - Intl Voice process

3 - 7 years

3.0 - 5.5 Lacs P.A.

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Blended ProcessCustomer CareInternational Voice ProcessInternational BPOUK ProcessBPOCustomer ServiceSemi VoiceVoice ProcessOutbound ProcessInboundVoice SupportUS ProcessCommunication SkillsCustomer SupportCustomer HandlingInternational Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Graduate in any discipline. 2. Excellent communication skills: Ability to communicate effectively and professionally with prospective students. from diverse backgrounds. Strong listening skills to understand candidates' needs and motivations. 3. Interpersonal skills: Demonstrated ability to build rapport and establish trust with interviewees. Empathy and sensitivity towards the concerns and questions of prospective students. 4. Attention to detail: Attention to detail to accurately evaluate candidate responses to the questions asked throughout the interview. 5. Ethical conduct: Maintain confidentiality, and impartiality, and adhere to ethical guidelines and approved SOPS throughout the interview process. 6. Time management: Ability to conduct multiple interviews, update the notes simultaneously and prioritize tasks effectively in a fast-paced environment. 7. Proficiency with MS Office tools

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