Senior Business Analyst

Job Description

Airline-Specific Process Improvement: Analyze and optimize key airline business processes including flight scheduling, reservations, ticketing, baggage handling, customer service, and fleet management. Stakeholder Collaboration: Collaborate with cross-functional teams such as Operations, Revenue Management, IT, and Customer Experience to gather business requirements and ensure alignment with company goals. Requirements Gathering & Documentation: Lead the requirements gathering process for large-scale airline projects, documenting functional and non-functional requirements, use cases, user stories, and process flows. System Integration: Work with IT teams to integrate airline-specific systems (eg, Passenger Service Systems (PSS), Global Distribution Systems (GDS), Flight Operations Systems) with other business systems for seamless data exchange and process automation. Data Analytics & Reporting: Conduct data analysis on flight operations, customer behavior, revenue management, and other key business areas to identify opportunities for operational improvements and increased profitability. Revenue & Cost Optimization: Develop strategies for optimizing revenue through dynamic pricing, demand forecasting, and inventory management, and propose cost reduction initiatives across departments. Regulatory Compliance: Ensure that all business solutions and systems adhere to industry regulations, including FAA (Federal Aviation Administration) guidelines, IATA (International Air Transport Association) standards, and GDPR (General Data Protection Regulation). Change Management: Lead change management efforts, ensuring smooth adoption of new processes and systems by providing training, support, and clear communication. Testing & Validation: Coordinate user acceptance testing (UAT) for new system implementations or upgrades and ensure the solutions meet business requirements and improve operational efficiencies. Project Leadership: Manage end-to-end delivery of business analysis for multiple concurrent airline projects, ensuring timely, within-budget execution while aligning with business goals. Customer Experience Enhancement: Work with Customer Service and Marketing teams to design and implement solutions aimed at enhancing the customer experience, such as loyalty programs, mobile check-in, or self-service kiosks. Requirement: Education: Bachelors degree in Business Administration, Aviation Management, Information Technology, or related field. A Masters degree or relevant certifications (eg, CBAP, PMI-PBA) is a plus. Experience: 8+ years of experience as a Business Analyst, with at least 3 years working in the airline industry. Airline Industry Knowledge: Strong understanding of airline operations, including reservation systems, flight scheduling, revenue management, passenger services, and airport operations. Data Analysis Skills: Proficiency in using data analysis tools (eg, Excel, SQL, Tableau) to derive actionable insights for business optimization