Job Description

In this role, you will: Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience Collaborate and consult with team leaders in developing project plans, policies and procedures Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners Required Qualifications: 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in Payment Operations, Incident management, client Support or Information Technology or equivalent knowledge of payments and payment technology. Ability to understand payment flow topics from a strategic and business perspective in order to translate that in executive language. Experience in payments/ Operations command center / Customer service or Relevant experience. Building strong relationships and collaborating across large organizations. Strong knowledge of payment systems, processes. Excellent leadership and team management skills. Proficient in data analysis and reporting tools. Exceptional problem-solving abilities with a focus on incident resolution. Ability to work in a fast-paced environment and meet deadlines. Ability to work in a high-pressure environment with a 24/7 operational focus. Flexibility to work different shifts and be on-call as required Job Expectations: Real-Time Monitoring: Maintain and provide support in a 24x7 model for the most complex and broad technological business solutions which have direct and significant impact on strategic payments objectives. Monitor & manage day to day operations of the command center ensuring all payment processes and tasks functioning smoothly and efficiently. Client Query Management: Serve as the primary point of contact for handling and resolving critical client queries in real time. Collaborate with internal teams such as Operations, IT, Product & GTM to ensure timely resolution of client issues. Incident Management: Act as a point of contact for payment-related incidents, coordinating the response and resolution efforts across relevant teams. Facilitate communications to internal partner groups, management and other interested parties regarding overall payment system status, volumes, health, and issues/incidents.