Senior Consultant

Job Description

Working within the Professional Services team as Senior Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike. What will you be doing: Effectively organize, lead and facilitate discussions with Customers and internal Stakeholders Elicit detailed requirements from Customers around their sales comp plans, data, and processes Deliver thorough, well-documented, detailed system design that ties back to Customer specific requirements Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process Conduct thorough functional testing to ensure a high-quality solution is delivered to customers Evaluate discrepancies in data and accurately identify root causes for any errors Lead the Customer Testing Support & System Handover activities, working closely with Customer Admins Train & support Customer Admins on the Performio product and the Customer s specific implementation Be actively involved and support Customers through the system go-live process Support existing Customers by investigating and resolving issues Provide detailed and accurate estimates for potential Customer Projects & Change Requests Participate in activities, and provide feedback on internal processes and the standard solution Document best practices, define/develop reusable components; and advocate leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to Value for Customers Participate in activities, and provide Customer focused feedback on improving and stabilizing the product Track work on projects using our PS automation software What we re looking for: 5+ Years of relevant working experience in professional services on implementation of ICM solutions using products like SAP Commissions/Callidus, Xactly, Varicent etc. Proficient in working with large datasets using Excel, Relational Database Tables, SQL, ETL or similar type of tools Good understanding of Incentive Compensation Management concepts Willing to take on ambiguous & complex challenges and solve them Loves and is good at multitasking and juggling multiple workstreams Effective and confident in communication - ability to interface with senior employees at our Customers Ability to lead projects / initiatives, coach & guide junior consultants to help them be successful in their roles Highly detail oriented - takes great notes, can document complex solutions in detail Some understanding of accounting, finance, and/or sales comp concepts Positive Attitude - optimistic, cares deeply about Company and Customers High Emotional IQ - shows empathy, listens when appropriate, creates healthy conversation, dynamic, humble / no ego Resourceful - has a "Ill figure it out" attitude if something they need doesnt exist Smart and curious to learn Programming experience using Python will be a plus