Job Description

Role- Senior Data Analyst Skills Power BI, SQL,ETL, ITSM, Reporting, Data Analysis, Data Visualization Location- Chennai Shift- 3PM-12AM (Both ways cab) Mode of work Hybrid JOB SUMMARY This role offers an exciting opportunity to work in a dynamic environment, delivering high-quality solutions to meet the needs of our global customers. The ideal candidate should possess excellent communication skills and have a strong background in data analytics, with expert-level knowledge in Power BI, ServiceNow, Python, SQL, PostgreSQL, and other relevant software tools. You will be responsible for developing and managing BI solutions, creating reports, visualizations, and providing actionable insights that support our business decisions. Additionally, you should be proficient in Power BI report and dashboard development, ensuring that our data-driven strategies are effectively communicated and implemented. EXPERIENCE REQUIRED We’re looking for Candidate having 9-12 years of Experience in Data Analytics and Power BI dashboard development. The candidate is responsible for collecting, analyzing, and validating IT Service Management (ITSM) data to support data-driven decision-making within the organization. The role involves working closely with various departments to ensure the accuracy and reliability of ITSM data and reports. Key responsibilities include: Gather data from ITSM tools like ServiceNow and Power BI, and perform rigorous data validation and cleansing processes to ensure data accuracy Perform statistical analysis and data modeling to identify trends and patterns. Working with process owners and other stakeholders to explain data and recommend actions. This involves collaborative sessions to discuss data and generate new ideas to support ITSM processes Design, develop, and deploy Power BI dashboards and reports that meet business requirements. Extract, transform, and load (ETL) data from various sources into Power BI using Python scripts and SQL queries. Maintain and optimize existing Power BI solutions, ensuring high performance and reliability. Implement data modelling, visualization, and reporting techniques to provide scalable and efficient BI solutions. Collaborate with IT and software teams to integrate Power BI with other software tools and platforms. Design, develop and deploy Power Apps Stay updated with the latest trends and advancements in BI technology to suggest and implement improvements. Integrating with continuous improvement resources to drive change and improve ITSM data quality. This includes addressing reporting inconsistencies and enhancing data quality REQUIREMENTS Proven experience as a Power BI Developer or similar role with a minimum of 2 - 5 years of experience in Reports/Dashboards Development, Power Apps, etc., Experience with data modelling, ETL processes (MSBI / Alteryx / MS Fabric) Experience in Data Engineering projects using any one of the cloud technologies - MS Fabric, MS Azure, AWS, GCP. Strong knowledge of Python, SQL, and PostgreSQL. Good to have Knowledge in Service Now Reports and Dashboard development Excellent analytical and problem-solving skills. Ability to work independently and manage multiple tasks and projects.