Senior Delivery Manager

Job Description

Role & Responsibilities: End-to-End Delivery Management : Take ownership of the entire delivery lifecycle, from project initiation and planning to execution, monitoring, and successful deployment. Ensure on-time, within-budget, and high-quality delivery of all commitments. Team Leadership and Management : Lead, mentor, and inspire a large and diverse delivery team comprising Java Developers, Functional Analysts, Manual QA Engineers, and Database Developers. Foster a collaborative and high-performing team environment, promoting professional growth and development. Client Stakeholder Management : Serve as the primary point of contact for client stakeholders, building strong, trusted relationships. Effectively manage expectations, communicate progress transparently, proactively address concerns, and ensure client satisfaction. Internal Stakeholder Management : Collaborate effectively with cross-functional teams, including Automation, Web/Mobile App Development, DBA, and Network/Infrastructure teams, to ensure seamless integration and dependency management. Build strong working relationships with internal stakeholders across engineering, product, and business units. PMO Skills and Capabilities : Establish and maintain robust project management processes, methodologies, and standards. Implement best practices in project planning, risk management, issue resolution, and change control. Project Planning and Execution : Define project scope, objectives, and deliverables in collaboration with stakeholders. Develop comprehensive project plans from the ground up, including detailed Gantt charts, timelines, resource allocation, and budget management. Agile Delivery Management : Drive and facilitate agile sprint ceremonies, including sprint planning, daily stand-ups, backlog grooming, sprint reviews, and retrospectives. Track and analyze team velocity and throughput to optimize delivery efficiency. Quality Assurance and Governance : Ensure adherence to quality standards and implement processes to deliver high-quality solutions. Collaborate with QA teams to define test strategies and monitor testing activities. Reporting and Communication : Prepare and deliver clear, concise, and compelling presentations and reports on project status, risks, and issues to both client and internal stakeholders. Effectively communicate project progress, key decisions, and potential roadblocks. Risk and Issue Management : Proactively identify potential risks and issues, develop mitigation strategies, and effectively manage and resolve them to minimize impact on project delivery. Process Improvement : Continuously evaluate and improve delivery processes, methodologies, and tools to enhance efficiency, quality, and predictability. Leadership and Strategic Thinking : Provide strong leadership and guidance to the delivery team. Contribute to strategic planning and decision-making related to delivery practices and client engagement. Demo Management : Plan, coordinate, and participate in product demos for client stakeholders, ensuring effective communication of features and functionalities. What You'll Bring: Bachelor's or Master's degree in Computer Science, Engineering, Business Administration, or a related field. Minimum of 12-15 years of progressive experience in project/program management and delivery management, with a significant portion focused on managing large teams (6070+ headcount). Proven track record of successfully delivering complex software development projects, preferably in the financial services or lending domain. Deep understanding of Agile methodologies (Scrum, Kanban) and experience in driving agile delivery processes. Hands-on experience with project management tools and techniques, including the creation and management of detailed Gantt charts. Exceptional articulation and communication skills, both written and verbal, with the ability to effectively present to and influence stakeholders at all levels. Strong client stakeholder management skills with a proven ability to build and maintain strong relationships. Demonstrated ability to manage and collaborate effectively with cross-functional teams. Excellent analytical, problem-solving, and decision-making skills. Strong leadership qualities with the ability to motivate, mentor, and develop team members. Experience in defining project plans from the ground up and managing project financials. Familiarity with the sub-prime lending market in the USA is a significant plus. PMO experience and understanding of PMO principles and practices. Proficiency in preparing and delivering impactful presentations using tools like PowerPoint or Google Slides.