Senior Delivery Manager - Wintel, Network, ITIL

Job Description

Responsibilities: Lead and manage both on-site and virtual teams effectively across diverse geographies. Drive end-to-end Delivery Management with strong technical expertise in Wintel, Storage, Network, and SD-WAN technologies. Manage multi-technology teams across various service lines and technical towers. Demonstrated experience in RFP solutioning, large-scale operations, and third-party service integrations. Proficient in ITIL, Agile, and SRE frameworks with hands-on knowledge of service management and incident resolution processes. Deep understanding of the BFSI domain with extensive experience supporting NBFC clients. Proven ability to handle PAN-India accounts, ensuring consistent service excellence. Solid grasp of enterprise security products and related best practices. Strong financial acumen with knowledge of P&L, EBITDA, and budgetary controls. Excellent customer-facing skills with a focus on building long-term strategic relationships. Capable of managing escalations, driving incident resolution, and ensuring SLA adherence. Skilled in people management, team mentorship, and performance evaluations. Strategic resource planning and prioritization to meet dynamic business needs. Proactive attitude with a strong problem-solving mindset. Excellent written and verbal communication skills, with an ability to influence stakeholders at all levels. Well-versed in change management and continuous improvement initiatives. Proficient in MS Office Suite and project management tools (e.g., MS Project). Strong organizational and leadership capabilities. Ability to coach and develop junior team members. Required Skills Wintel / Storage / Network, ITIL, Agile, NBFC customer experience, Service Management