Senior Executive - Customer Requirements

Job Description

Job Objective: Ensure that all relevant customer requirements are meticulously assessed, evaluated, negotiated, and implemented within the organization. Drive the identification and application of these requirements in an efficient and timely manner, ensuring no delays in the economic setup. Duties and Responsibilities: Customer Requirement Review: Proactively review and identify updated customer requirements from various customer portals, ensuring no detail is overlooked. Document Control: Execute stringent control of documents according to defined processes, including thorough checks and maintenance of results provided by automated uploads to the document management system. Requirement Assessment: Prepare comprehensive assessments of customer requirements using defined processes, tools, and methods, including the identification of similar requirements and their assessment results. Responsibility Reassignment: Efficiently reassign responsibilities to appropriate groups, ensuring clarity and accountability. Expert Communication: Maintain continuous communication with subject matter experts on various open topics, managing workflows effectively. Requirement Verification: Rigorously check every requirement in the Requirements Management System according to the process, assigning appropriate object statuses. Documentation: Accurately document assessment results according to stringent rules and standards. Process Improvement: Continuously improve and develop relevant processes, methods, and tools to enhance efficiency and effectiveness. Support and Training: Provide 2nd level support and train new Customer Requirement Documents (CRD) assessment experts on the corresponding process, methods, and tools. KPI Achievement: Ensure the achievement of monthly Key Performance Indicators (KPIs) with a focus on continuous improvement. Process Tracking: Provide detailed process indicators for tracking and monitoring process performance. Ticketing System: Establish and manage a robust ticketing system for dedicated services, ensuring timely resolution of issues. Data Security: Administer access rights in the Requirements Management System to ensure stringent data security. Support Activities: Provide support for clean-up and maintenance activities, such as cleaning up CRDs in NormMaster, as requested. Expert and Workflow Management: Maintain an up-to-date list of experts and active workflows, ensuring their currency and relevance. Mandatory Skills: Language Proficiency: Excellent command of English and Moderate at Chinese Language. Independence: Strong ability to work independently with minimal supervision. Adaptability: Readiness to tackle open topics and learn about other domains. Knowledge Sharing: Willingness to share own competencies and experience with the team. Open-mindedness: Being open-minded and receptive to new ideas and approaches. IT Affinity: Strong affinity for IT, especially regarding digitalization, AI, and new tools. Document Management: Experience in document management and control. Tools Proficiency: Proficiency with tools such as DOORs and Pro4B. Qualification Requirements: Bachelor of Engineering in Electronics is a must. 3-5 years of relevant experience in a demanding environment.